When you use the SAS Download Manager to download an electronic software delivery order of SAS 9.2, you might receive an error message similar to the following one:

SEVERE: Error Moving File: C:\SAS Software Depot\download\products\
webdoc__92120_cd205__prt__xx__sp0__1\install.xml => C:\SAS Software 
Depot\products\webdoc__92120_cd205__prt__xx__sp0__1\install.xml
Dec 2, 2009 10:26:24 AM com.sas.ssn.EsdDownloadController run
INFO: Failed. Dec 2, 2009 11:10:38 AM com.sas.ssn.Kit exitKit
INFO: exitCode = 0

This error occurs because an antivirus tool blocks certain file types from being moved.

To resolve this issue, you can disable the antivirus tool, or you can reboot your computer in safe mode. To reboot your computer in safe mode, reboot your computer and repeatedly press the F8 function key during reboot to enter safe mode. Then restart the SAS Download Manager to download the electronic software delivery order.

For more information about issues related with antivirus tools and the SAS Download Manager, see SAS Note 31427, "An 'Access is denied' or 'Copy Failure' error message occurs when copying a SAS Software Depot or admin/client image to a network."

Operating System and Release Information