Installation Note 38885: Forecast Studio client version does not match the Forecast Studio server, contact your system administrator for assistance errors appear
After upgrading SAS® Forecast Studio with maintenance release 9.2 M2, you might not be able to log on to SAS Forecast Studio due to a client/server version mismatch. Instead, you will receive a pop up error box with the following message:
The Forecast Studio client version 301000.1.0.20091104190000_m2fstd31
does not match the Forecast Studio server {hostname} version
301200.2.7.20090901142558_m1fstd31. Contact your system administrator
for assistance.
This mismatch can usually be resolved restarting the SAS® Analytics Platform server. To restart the SAS Analytics Platform server, follow the steps specified in the
Restarting the SAS Analytics Platform Server section on the Restarting Servers page of the Maintenance Release Installation instructions.
If restarting the SAS Analytics Platform server does not solve the problem, then
remove and reinstall the SAS Forecast Server configuration. Use SAS® Deployment Manager to
remove the SAS Forecast Server 3.1 product configuration, and reinstall the configuration using the SAS® Deployment Wizard.
Operating System and Release Information
| SAS System | SAS Forecast Server | Microsoft® Windows® for 64-Bit Itanium-based Systems | 3.1 | | 9.2 TS2M2 | |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 3.1 | | 9.2 TS2M2 | |
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 3.1 | | 9.2 TS2M2 | |
| Microsoft Windows XP 64-bit Edition | 3.1 | | 9.2 TS2M2 | |
| Microsoft® Windows® for x64 | 3.1 | | 9.2 TS2M2 | |
| Microsoft Windows Server 2003 Datacenter Edition | 3.1 | | 9.2 TS2M2 | |
| Microsoft Windows Server 2003 Enterprise Edition | 3.1 | | 9.2 TS2M2 | |
| Microsoft Windows Server 2003 Standard Edition | 3.1 | | 9.2 TS2M2 | |
| Microsoft Windows Server 2008 | 3.1 | | 9.2 TS2M2 | |
| Microsoft Windows XP Professional | 3.1 | | 9.2 TS2M2 | |
| Windows 7 Enterprise 32 bit | 3.1 | | 9.2 TS2M2 | |
| Windows 7 Enterprise x64 | 3.1 | | 9.2 TS2M2 | |
| Windows 7 Home Premium 32 bit | 3.1 | | 9.2 TS2M2 | |
| Windows 7 Home Premium x64 | 3.1 | | 9.2 TS2M2 | |
| Windows 7 Professional 32 bit | 3.1 | | 9.2 TS2M2 | |
| Windows 7 Professional x64 | 3.1 | | 9.2 TS2M2 | |
| Windows 7 Ultimate 32 bit | 3.1 | | 9.2 TS2M2 | |
| Windows 7 Ultimate x64 | 3.1 | | 9.2 TS2M2 | |
| Windows Vista | 3.1 | | 9.2 TS2M2 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
After updating SAS Forecast Studio 3.1 to Maintenance release 2, there is a version mismatch between the client and the server.
| Type: | Installation Note |
| Priority: | medium |
| Date Modified: | 2010-04-09 12:33:28 |
| Date Created: | 2010-03-01 11:14:56 |
