Problem Note 38686: Executing a communication that exports a target audience fails with an "Input table is empty" error
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When executing a SAS® Customer Intelligence communication that exports a target audience to a SAS® Digital Marketing broadcast, the export fails and the following error occurs in the SAS Digital Marketing log:
[INFO ] SAS Demo User s.analytics.crm.flow.MACommunicationNode - Executing SDM Broadcast 'Broadcast name' using table SDM_XXXXXXXXXXXXXXX INFO | jvm 1 | YYYY/MM/DD hh:mm:ss | YYYY-MM-DD hh:mm:ss,xx [ERROR] SAS Demo User s.analytics.crm.flow.MACommunicationNode - Error from SDM Webservice action: ERROR: RemoteException occurred in server thread; nested exception is: INFO | jvm 1 | YYYY/MM/DD hh:mm:ss | java.rmi.RemoteException: Input table is empty.
The communication executes correctly but because of the error, any post-communication nodes that are in the campaign diagram will not execute. This problem occurs if the target audience for the communication does not contain any contacts.
To work around this problem, ensure that the target audience for the broadcast communication always contains at least one contact.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | z/OS | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 |
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP 64-bit Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Advanced Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Datacenter Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP Professional | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Windows Vista | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled AIX | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled HP-UX | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled Solaris | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| HP-UX IPF | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Linux | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Linux on Itanium | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| OpenVMS Alpha | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Solaris for x64 | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Tru64 UNIX | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
A fix for this issue for SAS Digital Marketing 5.1 is available at:
http://www.sas.com/techsup/download/hotfix/bes51.html#038686| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2010-02-18 15:56:43 |
| Date Created: | 2010-02-10 11:47:48 |