Problem Note 37201: The error message "System cannot create required graphics" displays when you attempt to view reports in a thin client
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When you attempt to view reports in a thin client, the following error message displays:
System cannot create required graphics.
The problem occurs because SAS® Warranty Analysis is unable to read the graph data correctly for each user.
As a possible workaround, you can log out of the SAS® Information Delivery Portal and then log back in to it. Logging out and then back in to the portal might correct the issue that causes the problems with the graph data.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Warranty Analysis | Microsoft Windows Server 2003 Datacenter Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 |
| Microsoft Windows Server 2003 Enterprise Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| 64-bit Enabled AIX | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| 64-bit Enabled Solaris | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| HP-UX IPF | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
A fix for this issue for SAS Warranty Analysis 4.1 is available at:
http://www.sas.com/techsup/download/hotfix/warnty41.html#037201
The problem occurs because SAS® Warranty Analysis does not create the graph data correctly for each user.
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2009-10-16 11:20:17 |
| Date Created: | 2009-09-17 16:35:04 |