The SAS Warranty Analysis thin client fails in a multiple managed-server environment. The failure occurs because relative paths are used for accessing images, running JavaScript, rendering PDF files, and initiating launch actions. However, you must use full paths for proper operation in an environment with multiple servers.

The SAS Warranty Analysis portlets initially show the following message:

The only workaround is to deploy SAS Warranty Analysis on the middle tier on a single server.

Select the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Warranty Analysis	Microsoft Windows Server 2003 Datacenter Edition	4.1	4.2	9.1 TS1M3 SP4	9.2 TS2M2
		Microsoft Windows Server 2003 Enterprise Edition	4.1	4.2	9.1 TS1M3 SP4	9.2 TS2M2
		Microsoft Windows Server 2003 Standard Edition	4.1	4.2	9.1 TS1M3 SP4	9.2 TS2M2
		64-bit Enabled AIX	4.1	4.2	9.1 TS1M3 SP4	9.2 TS2M2
		64-bit Enabled Solaris	4.1	4.2	9.1 TS1M3 SP4	9.2 TS2M2

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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A fix for this issue for SAS Warranty Analysis 4.1 is available at:

http://www.sas.com/techsup/download/hotfix/warnty41.html#037188

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Relative paths are used for images, Javascript, rendering PDF files, and launch actions. You must use full paths for proper operation in a multiple-server environment.

Type:	Problem Note
Priority:	high

Date Modified:	2009-12-08 09:11:40
Date Created:	2009-09-16 09:53:13