Problem Note 37837: Attempts to export campaigns that have been migrated from SAS® Customer Intelligence 5.1 to SAS® Customer Intelligence 5.3 fail with an error
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When you try to export campaigns that have been migrated from SAS Customer Intelligence 5.1, the following error occurs and the campaign is not exported:
One or more objects is not ready for Export/Paste
For example, this error occurs when you perform the following tasks:
- Log in to SAS® Management Console.
- Click the Folders tab.
- Navigate to the campaign objects.
- Highlight a campaign that has been migrated and right-click to select Export SAS Package.
The error is likely due to incompatibilities between the two versions of the software.
There is no workaround for this issue.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Utilities | Microsoft® Windows® for x64 | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 |
| Microsoft Windows Server 2003 Datacenter Edition | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2008 | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| Microsoft Windows XP Professional | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| Windows Vista | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| 64-bit Enabled AIX | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| 64-bit Enabled Solaris | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| HP-UX IPF | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| Linux for x64 | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
| Solaris for x64 | 5.3 | 5.3_M2 | 9.2 TS2M2 | 9.2 TS2M2 | ||
A fix for this issue for SAS Marketing Automation Data Server 5.3 is available at:
http://ftp.sas.com/techsup/download/hotfix/HF2/A84.html#37837
The following error message appears and the compaign will not be exported: "One or more objects are not ready for Export/Paste".
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2009-12-16 09:11:48 |
| Date Created: | 2009-11-16 10:51:52 |