When you try to install the sas_analytics_crm_ma_ccsservice_war.ear file on an IBM WebSphere Application Server, the WebSphere administration console returns messages indicating that the installation was successful. However, when you save the installation, a null pointer exception error is recorded in the WebSphere log. Then when you try to start the ccsservice from the WebSphere Application Server administration console, a configuration warning message stating that the sas_analytics_crm_ma_ccsservice_war.ear file failed to open is recorded in the WebSphere log. If this EAR file is not properly installed, you cannot run the SAS^® Customer Intelligence products on the WebSphere Application Server.

The errors occur because WebSphere does not accept filenames that are longer than 256 characters. To see the full error messages, click the Output tab in this note.

To work around this issue, rename the file sas_analytics_crm_ma_ccsservice_war.ear so that the full file pathname is less than 256 characters.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Marketing Automation Server	Microsoft Windows 2000 Advanced Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Datacenter Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Professional	5.1		9.1 TS1M3 SP4
		Microsoft Windows NT Workstation	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Standard Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows XP Professional	5.1		9.1 TS1M3 SP4
		Windows Vista	5.1		9.1 TS1M3 SP4
		64-bit Enabled AIX	5.1		9.1 TS1M3 SP4
		64-bit Enabled HP-UX	5.1		9.1 TS1M3 SP4
		64-bit Enabled Solaris	5.1		9.1 TS1M3 SP4
		HP-UX IPF	5.1		9.1 TS1M3 SP4
		Linux	5.1		9.1 TS1M3 SP4
SAS System	SAS Digital Marketing	z/OS	5.1		9.1 TS1M3 SP4
		Microsoft® Windows® for 64-Bit Itanium-based Systems	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter 64-bit Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise 64-bit Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows XP 64-bit Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Advanced Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Datacenter Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Professional	5.1		9.1 TS1M3 SP4
		Microsoft Windows NT Workstation	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Standard Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows XP Professional	5.1		9.1 TS1M3 SP4
		Windows Vista	5.1		9.1 TS1M3 SP4
		64-bit Enabled AIX	5.1		9.1 TS1M3 SP4
		64-bit Enabled HP-UX	5.1		9.1 TS1M3 SP4
		64-bit Enabled Solaris	5.1		9.1 TS1M3 SP4
		HP-UX IPF	5.1		9.1 TS1M3 SP4
		Linux	5.1		9.1 TS1M3 SP4
		Linux on Itanium	5.1		9.1 TS1M3 SP4
		OpenVMS Alpha	5.1		9.1 TS1M3 SP4
		Solaris for x64	5.1		9.1 TS1M3 SP4
		Tru64 UNIX	5.1		9.1 TS1M3 SP4
SAS System	SAS Real-Time Decision Manager	Microsoft® Windows® for 64-Bit Itanium-based Systems	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter 64-bit Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise 64-bit Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows XP 64-bit Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Advanced Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Datacenter Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Professional	5.1		9.1 TS1M3 SP4
		Microsoft Windows NT Workstation	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Standard Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows XP Professional	5.1		9.1 TS1M3 SP4
		Windows Vista	5.1		9.1 TS1M3 SP4
		64-bit Enabled AIX	5.1		9.1 TS1M3 SP4
		64-bit Enabled HP-UX	5.1		9.1 TS1M3 SP4
		64-bit Enabled Solaris	5.1		9.1 TS1M3 SP4
		HP-UX IPF	5.1		9.1 TS1M3 SP4
		Linux	5.1		9.1 TS1M3 SP4
		Linux on Itanium	5.1		9.1 TS1M3 SP4
		OpenVMS Alpha	5.1		9.1 TS1M3 SP4
		Solaris for x64	5.1		9.1 TS1M3 SP4
		Tru64 UNIX	5.1		9.1 TS1M3 SP4
SAS System	SAS Marketing Optimization	Microsoft Windows 2000 Advanced Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Datacenter Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Server	5.1		9.1 TS1M3 SP4
		Microsoft Windows 2000 Professional	5.1		9.1 TS1M3 SP4
		Microsoft Windows NT Workstation	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Standard Edition	5.1		9.1 TS1M3 SP4
		Microsoft Windows XP Professional	5.1		9.1 TS1M3 SP4
		Windows Vista	5.1		9.1 TS1M3 SP4
		64-bit Enabled AIX	5.1		9.1 TS1M3 SP4
		64-bit Enabled HP-UX	5.1		9.1 TS1M3 SP4
		64-bit Enabled Solaris	5.1		9.1 TS1M3 SP4
		HP-UX IPF	5.1		9.1 TS1M3 SP4

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

---

******* First error msg - when saving the change & synching up the environment
with the node mgr *********

[4/25/08 14:12:15:388 EDT] 00000041 FileRepositor A   ADMR0009I: Document
cells/CRMSRV25Cell01/applications/sas_analytics_crm_ma_ccsservice_war.ear/deploy
ments/sas_analytics_crm_ma_ccsservice_war/sas.analytics.crm.ma.ccsservice.war/WE
B-INF/web.xml is created.
[4/25/08 14:12:15:607 EDT] 00000041 FileDocument  E   ADMR0100E: An error
occurred when creating document
cells/CRMSRV25Cell01/applications/sas_analytics_crm_ma_ccsservice_war.ear/deploy
ments/sas_analytics_crm_ma_ccsservice_war/sas.analytics.crm.ma.ccsservice.war/WE
B-INF/server-config_undeploy.wsdd: java.lang.NullPointerException
	at
com.ibm.websphere.management.repository.RepositoryInputStream.read(RepositoryInp
utStream.java(Compiled Code))
	at java.security.DigestInputStream.read(DigestInputStream.java(Compiled Code))
	at java.io.FilterInputStream.read(FilterInputStream.java(Compiled Code))
	at
com.ibm.ws.management.repository.FileDocument.copyDocument(FileDocument.java(Com
piled Code))
	at com.ibm.ws.management.repository.FileDocument.create(FileDocument.java:111)
	at
com.ibm.ws.management.repository.FileRepository.createInternal(FileRepository.ja
va:660)
	at
com.ibm.ws.management.repository.FileRepository.updateInternal(FileRepository.ja
va:1277)
	at
com.ibm.ws.management.repository.FileRepository.update(FileRepository.java:1211)
	at
com.ibm.ws.management.repository.FileRepository.create(FileRepository.java:594)
	at
com.ibm.ws.management.repository.FileRepository.create(FileRepository.java:584)
	at
com.ibm.ws.management.sync.NodeSyncTask.processFolderSyncUpdate(NodeSyncTask.jav
a:435)
	at com.ibm.ws.management.sync.NodeSyncTask.doSync(NodeSyncTask.java:269)
	at com.ibm.ws.management.sync.NodeSyncTask.run(NodeSyncTask.java:154)
	at java.lang.Thread.run(Thread.java:568)

[4/25/08 14:12:15:716 EDT] 00000041 FileRepositor A   ADMR0009I: Document
cells/CRMSRV25Cell01/applications/sas_analytics_crm_ma_ccsservice_war.ear/deploy
ments/sas_analytics_crm_ma_ccsservice_war/META-INF/ibm-application-bnd.xmi is
created.
[4/25/08 14:12:15:732 EDT] 00000041 FileRepositor A   ADMR0009I: Document
cells/CRMSRV25Cell01/applications/sas_analytics_crm_ma_ccsservice_war.ear/deploy
ments/sas_analytics_crm_ma_ccsservice_war/META-INF/was.webmodule is created.
[4/25/08 14:12:15:779 EDT] 00000041 FileRepositor A   ADMR0009I: Document
cells/CRMSRV25Cell01/applications/sas_analytics_crm_ma_ccsservice_war.ear/deploy
ments/sas_analytics_crm_ma_ccsservice_war/META-INF/MANIFEST.MF is created.
[4/25/08 14:12:15:810 EDT] 00000041 FileRepositor A   ADMR0009I: Document
cells/CRMSRV25Cell01/applications/sas_analytics_crm_ma_ccsservice_war.ear/deploy
ments/sas_analytics_crm_ma_ccsservice_war/META-INF/application.xml is created.
[4/25/08 14:12:15:826 EDT] 00000041 FileRepositor A   ADMR0009I: Document
cells/CRMSRV25Cell01/applications/sas_analytics_crm_ma_ccsservice_war.ear/deploy
ments/sas_analytics_crm_ma_ccsservice_war/META-INF/was.policy is created.
[4/25/08 14:12:15:888 EDT] 00000041 FileRepositor A   ADMR0010I: Document
cells/CRMSRV25Cell01/nodes/CRMSRV25Node01/serverindex.xml is modified.
[4/25/08 14:12:16:045 EDT] 00000041 NodeSyncTask  A   ADMS0036E: The
configuration synchronization failed.
[4/25/08 14:12:16:904 EDT] 00000020 NodeSync      A   ADMS0018I: The automatic
synchronization mode is enabled.
[4/25/08 14:12:18:092 EDT] 00000044 FileDocument  E   ADMR0100E: An error
occurred when creating document
cells/CRMSRV25Cell01/applications/sas_analytics_crm_ma_ccsservice_war.ear/deploy
ments/sas_analytics_crm_ma_ccsservice_war/sas.analytics.crm.ma.ccsservice.war/WE
B-INF/server-config_undeploy.wsdd: java.lang.NullPointerException
	at
com.ibm.websphere.management.repository.RepositoryInputStream.read(RepositoryInp
utStream.java(Compiled Code))
	at java.security.DigestInputStream.read(DigestInputStream.java(Compiled Code))
	at java.io.FilterInputStream.read(FilterInputStream.java(Compiled Code))
	at
com.ibm.ws.management.repository.FileDocument.copyDocument(FileDocument.java(Com
piled Code))
	at com.ibm.ws.management.repository.FileDocument.create(FileDocument.java:111)
	at
com.ibm.ws.management.repository.FileRepository.createInternal(FileRepository.ja
va:660)
	at
com.ibm.ws.management.repository.FileRepository.updateInternal(FileRepository.ja
va:1277)
	at
com.ibm.ws.management.repository.FileRepository.update(FileRepository.java:1211)
	at
com.ibm.ws.management.repository.FileRepository.create(FileRepository.java:594)
	at
com.ibm.ws.management.repository.FileRepository.create(FileRepository.java:584)
	at
com.ibm.ws.management.sync.NodeSyncTask.processFolderSyncUpdate(NodeSyncTask.jav
a:435)
	at com.ibm.ws.management.sync.NodeSyncTask.doSync(NodeSyncTask.java:269)
	at com.ibm.ws.management.sync.NodeSyncTask.run(NodeSyncTask.java:154)
	at java.lang.Thread.run(Thread.java:568)

[4/25/08 14:12:18:138 EDT] 00000044 NodeSyncTask  A   ADMS0036E: The
configuration synchronization failed.
[4/25/08 14:12:58:295 EDT] 00000046 FileDocument  E   ADMR0100E: An error
occurred when creating document
cells/CRMSRV25Cell01/applications/sas_analytics_crm_ma_ccsservice_war.ear/deploy
ments/sas_analytics_crm_ma_ccsservice_war/sas.analytics.crm.ma.ccsservice.war/WE
B-INF/server-config_undeploy.wsdd: java.lang.NullPointerException
	at
com.ibm.websphere.management.repository.RepositoryInputStream.read(RepositoryInp
utStream.java(Compiled Code))
	at java.security.DigestInputStream.read(DigestInputStream.java(Compiled Code))
	at java.io.FilterInputStream.read(FilterInputStream.java(Compiled Code))
	at
com.ibm.ws.management.repository.FileDocument.copyDocument(FileDocument.java(Com
piled Code))
	at com.ibm.ws.management.repository.FileDocument.create(FileDocument.java:111)
	at
com.ibm.ws.management.repository.FileRepository.createInternal(FileRepository.ja
va:660)
	at
com.ibm.ws.management.repository.FileRepository.updateInternal(FileRepository.ja
va:1277)
	at
com.ibm.ws.management.repository.FileRepository.update(FileRepository.java:1211)
	at
com.ibm.ws.management.repository.FileRepository.create(FileRepository.java:594)
	at
com.ibm.ws.management.repository.FileRepository.create(FileRepository.java:584)
	at
com.ibm.ws.management.sync.NodeSyncTask.processFolderSyncUpdate(NodeSyncTask.jav
a:435)
	at com.ibm.ws.management.sync.NodeSyncTask.doSync(NodeSyncTask.java:269)
	at com.ibm.ws.management.sync.NodeSyncTask.run(NodeSyncTask.java:154)
	at java.lang.Thread.run(Thread.java:568)

[4/25/08 14:12:58:342 EDT] 00000046 NodeSyncTask  A   ADMS0036E: The
configuration synchronization failed.

******* 2nd error - trying to start the app ***********
[4/25/08 14:21:21:024 EDT] 0000004b ApplicationMg W   WSVR0100W: An error
occurred initializing, sas_analytics_crm_ma_ccsservice_war
com.ibm.ws.exception.ConfigurationWarning: Failed to open
C:\WebSphere\AppServer/profiles/AppSrv01/installedApps/CRMSRV25Cell01/sas_analyt
ics_crm_ma_ccsservice_war.ear
	at
com.ibm.ws.runtime.component.DeployedApplicationImpl.initialize(DeployedApplicat
ionImpl.java:460)
	at
com.ibm.ws.runtime.component.DeployedApplicationImpl.initialize(DeployedApplicat
ionImpl.java:300)
	at
com.ibm.ws.runtime.component.ApplicationMgrImpl.initializeApplication(Applicatio
nMgrImpl.java:420)
	at
com.ibm.ws.runtime.component.ApplicationMgrImpl.startApplication(ApplicationMgrI
mpl.java:1413)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compil
ed Code))
	at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compil
ed Code))
	at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.jav
a(Compiled Code))
	at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
	at
javax.management.modelmbean.RequiredModelMBean.invokeMethod(RequiredModelMBean.j
ava:1366)
	at
javax.management.modelmbean.RequiredModelMBean.invoke(RequiredModelMBean.java:10
12)
	at
mx4j.server.interceptor.InvokerMBeanServerInterceptor.invoke(InvokerMBeanServerI
nterceptor.java:233)
	at
mx4j.server.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerI
nterceptor.java:128)
	at
mx4j.server.interceptor.SecurityMBeanServerInterceptor.invoke(SecurityMBeanServe
rInterceptor.java:86)
	at
mx4j.server.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerI
nterceptor.java:128)
	at
mx4j.server.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerI
nterceptor.java:128)
	at
mx4j.server.interceptor.ContextClassLoaderMBeanServerInterceptor.invoke(ContextC
lassLoaderMBeanServerInterceptor.java:167)
	at mx4j.server.MX4JMBeanServer.invoke(MX4JMBeanServer.java:1249)
	at com.ibm.ws.management.AdminServiceImpl$1.run(AdminServiceImpl.java:1016)
	at java.security.AccessController.doPrivileged1(Native Method)
	at java.security.AccessController.doPrivileged(AccessController.java(Compiled
Code))
	at
com.ibm.ws.security.util.AccessController.doPrivileged(AccessController.java:125
)
	at com.ibm.ws.management.AdminServiceImpl.invoke(AdminServiceImpl.java:932)
	at
com.ibm.ws.management.connector.AdminServiceDelegator.invoke(AdminServiceDelegat
or.java:157)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compil
ed Code))
	at
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compil
ed Code))
	at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.jav
a(Compiled Code))
	at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
	at
com.ibm.ws.management.connector.soap.SOAPConnector.invoke(SOAPConnector.java:345
)
	at
com.ibm.ws.management.connector.soap.SOAPConnector.service(SOAPConnector.java:21
2)
	at
com.ibm.ws.management.connector.soap.SOAPConnection.handleRequest(SOAPConnection
.java:55)
	at com.ibm.ws.http.HttpConnection.readAndHandleRequest(HttpConnection.java:680)
	at com.ibm.ws.http.HttpConnection.run(HttpConnection.java:484)
	at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java(Compiled Code))
Caused by:
com.ibm.etools.j2ee.commonarchivecore.exception.DeploymentDescriptorLoadExceptio
n: META-INF/application.xml
	at
com.ibm.etools.j2ee.commonarchivecore.impl.EARFileImpl.getDeploymentDescriptor(E
ARFileImpl.java:289)
	at
com.ibm.etools.commonarchive.impl.EARFileImpl.initializeModuleExtensions(EARFile
Impl.java:608)
	at
com.ibm.etools.commonarchive.impl.EARFileImpl.initializeAfterOpen(EARFileImpl.ja
va:687)
	at
com.ibm.etools.j2ee.commonarchivecore.impl.CommonarchiveFactoryImpl.openSpecific
Archive(CommonarchiveFactoryImpl.java:780)
	at
com.ibm.etools.j2ee.commonarchivecore.impl.CommonarchiveFactoryImpl.openEARFile(
CommonarchiveFactoryImpl.java:565)
	at
com.ibm.etools.commonarchive.impl.CommonarchiveFactoryImpl.openEARFile(Commonarc
hiveFactoryImpl.java:532)
	at
com.ibm.ws.runtime.component.DeployedApplicationImpl$MappableContentsArchive.ope
n(DeployedApplicationImpl.java:1438)
	at
com.ibm.ws.runtime.component.DeployedApplicationImpl.initialize(DeployedApplicat
ionImpl.java:458)
	... 34 more

The combination of a file path longer than 256 characters and a WebSphere Application Server fixpack level less than 23 causes deployment of sas_analytics_crm_ma_ccsservice_war.ear to fail.

Type:	Problem Note
Priority:	high

Date Modified:	2010-01-20 14:37:41
Date Created:	2009-10-08 12:10:40