Problem Note 37188: The SAS® Warranty Analysis thin client fails when you use multiple managed servers
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The SAS Warranty Analysis thin client fails in a multiple managed-server environment.
The failure occurs because relative paths are used for accessing images, running JavaScript, rendering PDF files, and initiating launch actions.
However, you must use full paths for proper operation in an environment with multiple servers.
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
The SAS Warranty Analysis portlets initially show the following message:
Please wait. The system is retrieving the requested information.
The only workaround is to deploy SAS Warranty Analysis on the middle tier on a single server.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Warranty Analysis | Microsoft Windows Server 2003 Datacenter Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 |
| Microsoft Windows Server 2003 Enterprise Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| 64-bit Enabled AIX | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| 64-bit Enabled Solaris | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
A fix for this issue for SAS Warranty Analysis 4.1 is available at:
http://www.sas.com/techsup/download/hotfix/warnty41.html#037188
Relative paths are used for images, Javascript, rendering PDF files, and launch actions. You must use full paths for proper operation in a multiple-server environment.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2009-12-08 09:11:40 |
| Date Created: | 2009-09-16 09:53:13 |