Problem Note 36995: The contact history and export files do not reflect the most current information when campaigns are re-executed at the campaign level
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A problem was introduced into SAS® Customer Intelligence with SAS® Marketing Automation 5.1 Hot Fix 51MA05, which manifests when campaigns are rerun or recurring.
After the first execution of the campaign, subsequent executions do not refresh the data that is being processed and do not export or create contact history using the latest contacts. Subsequent executions use the contacts from the original execution.
If campaign counts are cleared between executions, then the correct current contacts are processed. If individual communications are executed rather than campaigns, then the correct current contacts are processed.
Hot Fix 51MA09 corrected this problem with one caveat. If any nodes are placed in the campaign diagram flow after the communication, then the problem will still exist.
To work around this issue, you can either schedule or execute the campaign at the communication level, clear the node counts before executing or scheduling the whole campaign, or remove any nodes from the campaign diagram flow after the communication.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft Windows 2000 Advanced Server | 5.1 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Datacenter Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2008 | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows XP Professional | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Windows Vista | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
A fix for this issue for SAS Marketing Automation 5.1 is available at:
http://www.sas.com/techsup/download/hotfix/ma51.html#036995| Type: | Problem Note |
| Priority: | alert |
| Date Modified: | 2010-01-22 13:29:40 |
| Date Created: | 2009-08-26 12:05:31 |