SUPPORT / SAMPLES & SAS NOTES
Problem Note 36310: Updating the Contact History might produce unpredictable results when you have a communication node exporting into two tables in Oracle
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When you have a communication node exporting into two tables in Oracle, the update to the Contact History might not complete correctly.
For example:
Task #7, Export Node Name Communication SMS_1 export started - 20090317:15.43.06,15 completed - 20090317:15.43.11,36 ... Task #8, Export Node Name Communication SMS_2 export started - 20090317:15.42.58,85 completed - 20090317:15.43.02,21
... Task #9, Node Name Communication SMS ma_cdi_update_ch.sas started - 20090317:15.43.02,70 completed - 20090317:15.43.03,39 ...
Task #9 is the contact history update, Task #8 is one of the exports and Task #7 is the other one.
Note that Task #9 is dependent only on Task #8, not on Task #7, so if Task
#8 finishes before Task #7 finishes, the contact history update will start
before Task #7 export completes and the contact history will not be updated correctly.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft Windows 2000 Server | 5.1 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Datacenter Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Advanced Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP Professional | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Windows Vista | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||