Problem Note 36139: The SAS® Download Manager stops working after 24 hours
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The SAS Download Manager might stop working after 24 hours. It is rare that a download will take this long. However, depending on the connection speed and the size of the download, it could take this long.
It is not common that the download will take longer than 24 hours.
The issue could occur when cookies that provide authentication have expired.
The symptoms will be that the download stops, and the resulting sdw.log file might contain "got status" error messages, such as any or all of the following:
got status 402 got status 403 got status 404
See SAS Note 30950 "General Information and Troubleshooting for Electronic Software Delivery (ESD)" for the location of the SDW.log file.
If the download stops after 24 hours, you should be able to start it again and select the Resume option to continue the download.
To correct the problem, download and install the latest ®SAS Download Manager.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Download Manager | Linux | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 |
| HP-UX IPF | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| 64-bit Enabled Solaris | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| 64-bit Enabled HP-UX | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| 64-bit Enabled AIX | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Windows Vista | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Microsoft Windows XP Professional | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Microsoft® Windows® for x64 | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Microsoft Windows XP 64-bit Edition | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Linux for x64 | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| OpenVMS on HP Integrity | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Solaris for x64 | 1.3 | 1.42 | 9.2 TS1M0 | 9.2 TS2M2 | ||
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2009-06-04 12:48:28 |
| Date Created: | 2009-06-04 10:35:24 |