Usage Note 36100: Logging on to SAS® Management Console gives 'The application could not log on to the server. The user ID "sasadm@saspw" or the password is incorrect.'
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During problem diagnosis, SAS Technical Support might ask you to log on to SAS Management Console. If you enter the wrong password three times, your id will be locked out. The error pop-up will give this message:
The Metadata server log will show the following:
During installation of SAS® Data Mining for the Classroom, SAS® Enterprise Miner™ for Desktop, or SAS® Enterprise Miner™ (single machine), you are not prompted to enter a password for the internal SAS ids (sasadm@saspw, sastrust@saspw). The password that you specified when you entered your windows (domain or machine) userid/password is used.
In order to reset that password, you will need to follow the instructions outlined in SAS(R) 9.2 Intelligence Platform: Security Administration Guide.
Once the password is reset, you should be able to log on to SAS Management Console successfully.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Miner | Microsoft® Windows® for 64-Bit Itanium-based Systems | 6.1 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 6.1 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 6.1 | 9.2 TS2M2 | ||||
| Microsoft Windows XP 64-bit Edition | 6.1 | 9.2 TS2M2 | ||||
| Microsoft® Windows® for x64 | 6.1 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1 | 9.2 TS2M2 | ||||
| Microsoft Windows XP Professional | 6.1 | 9.2 TS2M2 | ||||
| Windows Vista | 6.1 | 9.2 TS2M2 | ||||
| SAS System | SAS Enterprise Miner for Desktop | Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows XP 64-bit Edition | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Advanced Server | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Datacenter Server | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Standard Edition | 5.3 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows XP Professional | 5.3 | 9.1 TS1M3 SP4 | ||||
| Windows Vista | 5.3 | 9.1 TS1M3 SP4 | ||||
| SAS System | SAS Data Mining for the Classroom | Microsoft® Windows® for x64 | 6.1 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1 | 9.2 TS2M2 | ||||
| Microsoft Windows Server 2003 Standard Edition | 6.1 | 9.2 TS2M2 | ||||
| Microsoft Windows XP Professional | 6.1 | 9.2 TS2M2 | ||||
| Windows Vista | 6.1 | 9.2 TS2M2 | ||||
| Type: | Usage Note |
| Priority: |
| Date Modified: | 2009-06-02 13:01:02 |
| Date Created: | 2009-05-29 15:15:09 |