SUPPORT / SAMPLES & SAS NOTES
Problem Note 35775: Analysis results are not available in the user interface and the SAS® Analytics Platform log contains an IllegalStateException error message
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This problem occurs when a reference to a connection factory is used rather than a reference to the connection factory manager. An error on another thread can result in the connection factory shutting itself down, and the getConnection call fails with an error message containing the following:
Caused by: java.lang.IllegalStateException: "getConnection()" cannot be called on a factory after "shutdown()" or "destroy()" has been called.
To recover, restart the metadata server. Note that the dependent servers should be stopped in the correct order as shown below and restarted in the reverse order:
- SAS - Tomcat 4.1.18
- SAS Analytics Platform
- SAS Remote Services
- SAS Lev1 SS - SWA41WA
- SAS Lev1 SS - SWA41
- SAS Lev1 OB - SWA41WA
- SAS Lev1 OB - SWA41
- SAS Lev1 MS - SWA41
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Warranty Analysis | Microsoft Windows Server 2003 Datacenter Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 |
| Microsoft Windows Server 2003 Enterprise Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| 64-bit Enabled AIX | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| 64-bit Enabled Solaris | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||
| HP-UX IPF | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M2 | ||