Problem Note 35708: SAS® Digital Marketing Studio might become unstable if the SMTP server is rejecting multiple e-mail addresses
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Some SMTP e-mail servers validate the domains of e-mail addresses and, if they find one that is invalid, return an error message to SAS® Digital Marketing. These errors build up in the SAS Digital Marketing server log and can cause the application to become unstable if the log file becomes too large.
The errors in the log will resemble the following:
[EXCEPTION@2009-03-06 15:44:09.341] NODE="xxxxxxxxx.xxxxxx.xxxxxxxxx" javax.mail.MessagingException: 501 5.5.4 Invalid Address at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:923) at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:643) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:322) at com.sas.email.send.ThrottleManager.run(Unknown Source)
The symptoms include:
- an End-of-File error when starting SAS Digital Marketing Studio
- an RMI error when starting SAS Digital Marketing Studio and then no "tree" visible in the navigation pane
To rectify the problem, delete all messages under !SDMROOT/pending and !SDMROOT/spool. Then delete all throttled domains in the configuration dialog box.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft Windows 2000 Advanced Server | 5.1 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Datacenter Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP Professional | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Windows Vista | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled AIX | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled HP-UX | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled Solaris | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| HP-UX IPF | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Linux | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
A fix for this issue for SAS Digital Marketing 5.1 is available at:
http://www.sas.com/techsup/download/hotfix/bes51.html#035708| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2009-05-11 10:11:34 |
| Date Created: | 2009-04-28 09:15:37 |