Problem Note 34938: The SAS Shared Services might fail to start/configure
When configuring the SAS Shared Services, the pooled workspace server fails to start. If this happens, you might receive the following error:
Configuration Failure:
The following problem was encountered while configuring SAS Shared
Services:
An error has occured.
Configuration script:
C:\Program Files\SAS\SASSharedServices\9.2\config\biservmid_config.xml
For more information please see the log file:
C:\SAS\<configdir>\Lev1\Logs\Configure\biservmid_startServer_<date>.log
Would you like to continue with the remaining configuration steps?
No Yes Yes to All Retry
In the biservmid_startServer_<date>.log you might see the following error message:
--- Nested Exception ---
C:\Program Files\SAS\SASSharedServices\9.2\config\biservmid_config.xml:583: The following error occurred
while executing this line:
C:\Program Files\SAS\SASDeploymentManager\9.2\products\cfgwizard__92210__prt__xx__sp0__1
\Utilities\storageTasks.xml:79: org.apache.bsf.BSFException: The application script threw an exception:
com.sas.services.connection.FatalConnectionFactoryException: Failed to start the server.
or
[stCreateMetadata] User Context: creating login credentials using one-time password.
[stCreateMetadata] EXCEPTION: Failed to start the server.
[antcall] Exiting D:\\Program Files\\SAS\\SASSharedServices\\9.2\\config\\biservmid_config.xml.
BUILD FAILED
One cause for this problem on Windows is that during installation, the SAS installer did not domain qualify the SAS Spawned Servers user account (sassrv). This account is entered as a login in the SAS General Servers group, so it is required to have a domain prefix as are all Windows logins. Without domain qualifying the login, connections by this account become PUBLIC connections. By default, PUBLIC users cannot access the repository, which prevents the pooled workspace server from launching successfully.
To resolve this issue, perform the following steps:
- Open up the SAS® Management Console (Start ► Programs ► SAS ► SAS Management Console 9.2).
- Edit the login associated with the SAS General Servers group and add
a domain to it (for example: myhost\sassrv). To do this click
User Manager ► SAS General Servers ► Accounts ► Edit.
This error can also occur due to a failing or mis-configured pooled workspace server caused by a faulty level_env.bat file.
See SAS Note SN-36559 for steps to correct this .bat file.
Operating System and Release Information
| SAS System | BI Server Server Tier Package | Microsoft Windows Server 2003 Datacenter Edition | 9.2 TS2M0 | |
| Microsoft Windows Server 2003 Enterprise Edition | 9.2 TS2M0 | |
| Microsoft Windows Server 2003 Standard Edition | 9.2 TS2M0 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2009-03-03 14:28:20 |
| Date Created: | 2009-02-25 08:36:15 |