Problem Note 34814: After starting SAS® Warranty Analysis Help, a help window is opened but the table of contents is empty
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After starting Help ► SAS Warranty Analysis Help, a help window is opened but the table of contents is empty.
The toc.xml file has an unescaped character. The SASHOME/SASWarrantyAnalysis/4.1/Client/wrtyanl.log file will contain the following error message:
Error reading help table of contents file /sas.help.eclipsehelp.wrnta/toc.xml (skipping file
org.xml.sax.SAXParseException: Character conversion error: "Malformed UTF-8 char -- is an XML encoding
declaration missing?" (line number may be too low).
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Warranty Analysis | Microsoft Windows Server 2003 Datacenter Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 |
| Microsoft Windows Server 2003 Enterprise Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled AIX | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled Solaris | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| HP-UX IPF | 4.1 | 4.2 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
A fix for this issue for SAS Warranty Analysis 4.1 is available at:
http://www.sas.com/techsup/download/hotfix/warnty41.html#034814
After starting Help ► SAS Warranty Analysis Help, a help window is opened but the table of contents is empty. The toc.xml file has an unescaped character. The application server log file will contain an error message Error reading help table of contents file /sas.help.eclipsehelp.wrnta/toc.xml
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2009-03-03 13:20:36 |
| Date Created: | 2009-02-15 10:52:35 |