Problem Note 32204: SAS® Digital Marketing does not add entries to the Replies table, even though there are messages in the e-mail inbox
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If you have accumulated a large number of e-mail messages in the Reply inbox, SAS Digital Marketing might run out of memory when trying to process them. E-mail messages can accumulate if your server was down for an extended period of time. If SAS Digital Marketing runs out of memory, it can result in a Reply table with no entries.
To find out why SAS Digital Marketing is not adding replies to the Replies table, check the wrapper.log for an Out of Memory error.
Select the Hot Fix tab in this note to access the hot fix for this issue.
The hot fix contains a new server property called sem.reply.msglimit. The property enables the SAS Digital Marketing Administrator to set a limit on the number of messages to be processed each time the Reply Manager thread runs.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Digital Marketing | Microsoft® Windows® for x64 | 5.1 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Advanced Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Datacenter Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Standard Edition | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows XP Professional | 5.1 | 9.1 TS1M3 SP4 | ||||
| Windows Vista | 5.1 | 9.1 TS1M3 SP4 | ||||
| 64-bit Enabled AIX | 5.1 | 9.1 TS1M3 SP4 | ||||
| 64-bit Enabled HP-UX | 5.1 | 9.1 TS1M3 SP4 | ||||
| 64-bit Enabled Solaris | 5.1 | 9.1 TS1M3 SP4 | ||||
| HP-UX IPF | 5.1 | 9.1 TS1M3 SP4 | ||||
| Linux | 5.1 | 9.1 TS1M3 SP4 | ||||
A fix for this issue for SAS Digital Marketing 5.1 is available at:
http://www.sas.com/techsup/download/hotfix/bes51.html#032204| Type: | Problem Note |
| Priority: |
| Date Modified: | 2008-05-23 12:57:47 |
| Date Created: | 2008-05-22 16:38:45 |