Problem Note 32071: System Monitor displays a blue screen with no information after clicking the Refresh button
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If you go into the System Monitor to perform some action such as resetting a worksheet, then click the Refresh button, a blue screen will display with with no information.
The following are two sequences that result in this behavior:
Sequence 1
- Go to Administration ► System Monitor.
- Select a worksheet from the drop-down list.
- Click the Refresh button.
The blue screen appears instead of the list of worksheets.
Sequence 2
- Go to Administration ► System Monitor
- Select a worksheet from the drop-down list.
- Click Reset.
You see either the blue screen instead of the list of worksheets OR the application is not resetting the worksheet.
A circumvention is planned in an upcoming software release.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Merchandise Financial Planning and SAS Merchandise In-Season Management | Microsoft® Windows® for x64 | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 |
| Microsoft Windows 2000 Advanced Server | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Datacenter Server | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Server | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Professional | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows NT Workstation | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows Server 2003 Standard Edition | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows XP Professional | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Windows Vista | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| 64-bit Enabled AIX | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| 64-bit Enabled Solaris | 6.1.2 | 6.1.3 | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
A blue screen displays with no information when performing an action such as resetting a worksheet in the System Monitor and then clicking the Refresh button.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2008-08-15 11:11:36 |
| Date Created: | 2008-05-12 15:01:39 |