SUPPORT / SAMPLES & SAS NOTES
Problem Note 31999: SAS® Enterprise Miner(TM) Java client hangs at the SAS Enterprise Miner splash screen after submitting log on to SAS Analytics Platform
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Logging on to the SAS Enterprise Miner Java client might hang at the SAS Enterprise Miner client splash screen. The "Welcome to Enterprise Miner" window never displays.
The problem occurs when an active SAS Enterprise Miner session has a failure on the Workspace Server. This can cause the SAS® Analytics Platform to stop responding. While it is not readily obvious the SAS Analytics Platform is at fault, subsequent attempts to log on using the SAS Enterprise Miner Java client result in the client session hanging at the splash screen.
To work around the problem, restart the SAS Analytics Platform service, thus allowing new client connections.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Miner | Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP 64-bit Edition | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft® Windows® for x64 | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Advanced Server | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Datacenter Server | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Server | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Professional | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows NT Workstation | 5.2 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP Professional | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled AIX | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled HP-UX | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled Solaris | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| HP-UX IPF | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Linux | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Linux on Itanium | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Tru64 UNIX | 5.2 | 6.1 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||