Problem Note 31836: Troubleshooting profile issues on the Windows operating systems
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Sometimes you are not able to log in to a Windows operating system. This can happen if a profile is not unloaded when you log off the session. You might see one of the following errors:
Windows cannot unload your registry file. If you have a roaming profile, your settings are not replicated. Contact your administrator.
Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, or that your network is functioning correctly. If this problem persists, contact your network administrator.
Windows cannot log you on because the profile cannot be loaded. Contact your network administrator.
Windows cannot unload your classes registry file - it is still in use by other applications or services. The file will be unloaded when it is no longer in use.
There are two Microsoft articles regarding this problem:
Microsoft TechNet article 1500 and Troubleshooting profile unload issues
To resolve this issue, use the Microsoft User Profile Hive Cleanup Service (UPHClean). UPHClean monitors the computer while Windows is unloading user profiles, and it forces resources that are open to close. Therefore, the computer can unload and reconcile user profiles.
To download and install UPHClean, go to User Profile Hive Cleanup Service at the Microsoft Download Center.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | Base SAS | Microsoft® Windows® for 64-Bit Itanium-based Systems | 9.1 TS1M3 | |
| Microsoft Windows Server 2003 Datacenter 64-bit Edition | 9.1 TS1M3 | |||
| Microsoft Windows Server 2003 Enterprise 64-bit Edition | 9.1 TS1M3 | |||
| Microsoft Windows 2000 Advanced Server | 9.1 TS1M3 | |||
| Microsoft Windows 2000 Datacenter Server | 9.1 TS1M3 | |||
| Microsoft Windows 2000 Server | 9.1 TS1M3 | |||
| Microsoft Windows 2000 Professional | 9.1 TS1M3 | |||
| Microsoft Windows NT Workstation | 9.1 TS1M3 | |||
| Microsoft Windows Server 2003 Datacenter Edition | 9.1 TS1M3 | |||
| Microsoft Windows Server 2003 Enterprise Edition | 9.1 TS1M3 | |||
| Microsoft Windows Server 2003 Standard Edition | 9.1 TS1M3 | |||
| Microsoft Windows XP Professional | 9.1 TS1M3 | |||
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2008-05-09 10:53:47 |
| Date Created: | 2008-04-18 13:43:51 |