Problem Note 31123: Optimized counts do not appear in a SAS® Customer Intelligence campaign after it has been scheduled and optimized with SAS® Marketing Optimization
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If you use SAS Customer Intelligence to create a campaign and then you schedule it for optimization and promotion within SAS Marketing Optimization, when you go back to SAS Customer Intelligence and open the campaign to view the expected optimized counts, the counts will be the same as the original counts prior to optimization.
A possible cause for this problem is that the SAS® Marketing Automation middle tier is not called, and this results in the data not being passed back to SAS Marketing Automation.
There is no workaround for this issue.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Customer Intelligence Studio | Microsoft® Windows® for x64 | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 |
| Microsoft Windows 2000 Advanced Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Datacenter Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Server | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows 2000 Professional | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows NT Workstation | 5.1 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP Professional | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Windows Vista | 5.1 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
A fix for this issue for SAS Marketing Optimization 5.1 is available at:
http://www.sas.com/techsup/download/hotfix/mo51.html#031123
If you use SAS Customer Intelligence to create a campaign and you schedule it for optimization and promotion within SAS Marketing Optimization, when you go back to SAS Customer Intelligence and open it to view the expected optimized counts, the counts will be the same as the original.
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2008-07-01 09:47:14 |
| Date Created: | 2008-02-06 15:08:14 |