SAS Strategic Performance Management stops responding when there are 20 or more concurrent users and the scorecard hierarchy contains a substantial number of nodes.

If you are using SAS Strategic Performance Management 2.4 and you encounter this issue, contact SAS Technical Support for information about how to circumvent the problem.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
			Reported	Fixed*	Reported	Fixed*
SAS System	SAS Strategic Performance Management	Microsoft Windows 2000 Server	2.4	2.4		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Datacenter Edition	2.4	2.4		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Enterprise Edition	2.4	2.4		9.1 TS1M3 SP4
		Microsoft Windows Server 2003 Standard Edition	2.4	2.4		9.1 TS1M3 SP4
		Microsoft Windows XP Professional	2.4	2.4		9.1 TS1M3 SP4

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

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A fix for this issue for SAS Strategic Performance Management 2.4 is available at:

http://www.sas.com/techsup/download/hotfix/spm24.html#031902

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When the scorecard hierarchy is substantial (can contain 900 nodes or more), and there are 20 concurrent users or more, SAS Strategic Performance Management might stop responding when you open a project.

Type:	Problem Note
Priority:	medium

Date Modified:	2008-07-31 09:16:44
Date Created:	2008-04-28 09:30:07