Problem Note 30985: "ERROR 20 Unable to log onto application server" error occurs when a scheduled campaign or diagram is launched
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When the scheduling software launches a campaign or diagram, the job fails and you will see the following error in the log:
"ERROR 20 Unable to log onto application server"
When diagnosing this problem, if you check the user ID and domain in the command string being passed to the SAS Marketing Automation Launcher, you will see that it has a backslash missing.
Instead of reading [domain\userid], it will be read as [domainuserid]. Because the UNIX operating system has removed the backslash, the login credentials will not be authenticated against the SAS Metadata Server Windows domain.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Marketing Automation-Server | Microsoft® Windows® for x64 | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 |
| Microsoft Windows 2000 Advanced Server | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Datacenter Server | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Server | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Professional | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows NT Workstation | 4.4 | 9.1 TS1M3 SP4 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Microsoft Windows XP Professional | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| Windows Vista | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled AIX | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| 64-bit Enabled Solaris | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
| HP-UX IPF | 4.4 | 5.3 | 9.1 TS1M3 SP4 | 9.2 TS2M0 | ||
A fix for this issue for SAS Marketing Automation 4.4 is available at:
http://www.sas.com/techsup/download/hotfix/ma44.html#030985A fix for this issue for SAS Marketing Automation 5.1 is available at:
http://www.sas.com/techsup/download/hotfix/ma51.html#030985| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2008-02-26 14:22:37 |
| Date Created: | 2008-01-21 14:59:49 |