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Q. What is the SAS Electronic Software Delivery (ESD) process?
A. SAS Electronic Software Delivery provides a way for customers to download their SAS software from the Internet instead of receiving it via physical media. Providing this delivery option allows the customer to receive software faster, and reduces shipping time and expense.

Q. How many times can I download the SAS installation package?
A. The process of downloading your software from SAS should not be used as a mechanism for distributing your software across your organization. The SAS download site will limit the number of downloads that may be performed per order. If you need to distribute the software image internally, download it to a networked location that is available to all systems where the software needs to be installed. Alternately, you can create your own media from the downloaded image using the tools provided. Installation using either internal distribution method is subject to the number of users or copies you have licensed.

Q. Why do I have a new Technical Support site number?
A. We have created this new external site numbering system to help us more quickly identify you, track any problems and provide a high level of customer service when you call us for support.

Q. How long does the download take?
A. The amount of time it takes to download the software depends on a number of factors, including the products you have licensed and the available bandwidth of your network. The full order of all products is between 5 and 6 Gigabytes, which could take approximately an hour on a T3 line. If you are using a dial-up modem with 56Kb of bandwidth, it could take several hours. Most orders will be smaller in size (averaging 3-4 Gigabytes), which will not take as long to download.

Q. I am no longer the SAS Representative for my company, but I received the SAS 9.2 upgrade email. How should this be handled?
A. Please contact SAS Contracts Administration to have your company’s information updated.

Q. What if I'm the SAS rep, but someone else is receiving notifications from SAS?
A. Please contact SAS Contracts Administration to have your company’s information updated.

Q. I am the SAS Representative for my company, and I received email about upgrading to SAS 9.2, but I am not the one who installs the software. How should this be handled?
A. We suggest that the SAS Representative use the application to request the software upgrade. A Software Order Email (SOE) will be sent to you for each requested upgrade. Forward the SOE to the person who will be installing the software.

Q. How many Software Order Emails (SOE's) will I receive?
A. You will receive one Software Order email for each requested upgrade (or site).

Q. May I request physical media, such as DVDs?
A. The preferred method for acquiring the software is by using the SAS Electronic Software Delivery (ESD) system. By downloading the software over the Internet, you are able to receive your software faster. In addition, this helps you and SAS to make changes to protect our environment by eliminating the need to expend resources on a physical shipment. Once the software is downloaded, you have the option of creating physical media onsite if needed. We encourage you to try the ESD system. If it doesn’t work for you, then contact your account manager.

For additional ESD information and troubleshooting, see SAS Note 30950.

Operating System and Release Information