23608 - Why do I get an authentication error when I try to log on to the Portal?

Usage Note 23608: Why do I get an authentication error when I try to log on to the Portal?

If the user which you attempted to log on as could not be found in your metadata repository, then you will get a message saying “Incorrect logon.” The servlet container log will contain the following warnings and errors:

[WARN] com.sas.services.information.OMIRepository – The Authenticated user  is not represented in the repository by a metadata object.
[ERROR] com.sas.portal.delegates.authentication.LogonDelegate - Error creating user context for unknown
…..
[ERROR] com.sas.portal.delegates.authentication.LogonDelegate - Error creating user context for unknown
com.sas.services.user.UserUnknownException: The authentication mechanism couldn't associate an identity to the authenticated user.
…..
Caused by: com.sas.services.ServiceException: The Global profile needs a non-null anchor to be loaded.

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
Product Family	Product	System	Reported	Fixed*	Reported	Fixed*
SAS System	SAS Information Delivery Portal	Microsoft Windows 2000 Advanced Server	2.0		9.1 TS1M0
		Microsoft Windows 2000 Datacenter Server	2.0		9.1 TS1M0
		Microsoft Windows 2000 Server	2.0		9.1 TS1M0
		Microsoft Windows 2000 Professional	2.0		9.1 TS1M0
		Microsoft Windows NT Workstation	2.0		9.1 TS1M0
		Microsoft Windows Server 2003 Datacenter Edition	2.0		9.1 TS1M0
		Microsoft Windows Server 2003 Enterprise Edition	2.0		9.1 TS1M0
		Microsoft Windows Server 2003 Standard Edition	2.0		9.1 TS1M0
		Microsoft Windows XP Professional	2.0		9.1 TS1M0
		64-bit Enabled AIX	2.0		9.1 TS1M0
		64-bit Enabled Solaris	2.0		9.1 TS1M0
		HP-UX IPF	2.0		9.1 TS1M0
SAS System	SAS Integration Technologies	Microsoft® Windows® for 64-Bit Itanium-based Systems			9.1 TS1M0
		Microsoft Windows Server 2003 Datacenter 64-bit Edition			9.1 TS1M0
		Microsoft Windows Server 2003 Enterprise 64-bit Edition			9.1 TS1M0
		Microsoft Windows 2000 Advanced Server			9.1 TS1M0
		Microsoft Windows 2000 Datacenter Server			9.1 TS1M0
		Microsoft Windows 2000 Server			9.1 TS1M0
		Microsoft Windows 2000 Professional			9.1 TS1M0
		Microsoft Windows NT Workstation			9.1 TS1M0
		Microsoft Windows Server 2003 Datacenter Edition			9.1 TS1M0
		Microsoft Windows Server 2003 Enterprise Edition			9.1 TS1M0
		Microsoft Windows Server 2003 Standard Edition			9.1 TS1M0
		Microsoft Windows XP Professional			9.1 TS1M0
		64-bit Enabled AIX			9.1 TS1M0
		64-bit Enabled HP-UX			9.1 TS1M0
		64-bit Enabled Solaris			9.1 TS1M0
		HP-UX IPF			9.1 TS1M0
		Linux			9.1 TS1M0
		OpenVMS Alpha			9.1 TS1M0
		Tru64 UNIX			9.1 TS1M0
SAS System	SAS Web Infrastructure Kit	Microsoft Windows 2000 Advanced Server	1.0		9.1 TS1M0
		Microsoft Windows 2000 Datacenter Server	1.0		9.1 TS1M0
		Microsoft Windows 2000 Server	1.0		9.1 TS1M0
		Microsoft Windows 2000 Professional	1.0		9.1 TS1M0
		Microsoft Windows NT Workstation	1.0		9.1 TS1M0
		Microsoft Windows Server 2003 Datacenter Edition	1.0		9.1 TS1M0
		Microsoft Windows Server 2003 Enterprise Edition	1.0		9.1 TS1M0
		Microsoft Windows Server 2003 Standard Edition	1.0		9.1 TS1M0
		Microsoft Windows XP Professional	1.0		9.1 TS1M0
		64-bit Enabled AIX	1.0		9.1 TS1M0
		64-bit Enabled Solaris	1.0		9.1 TS1M0
		HP-UX IPF	1.0		9.1 TS1M0

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

Type:	Usage Note
Priority:	low
Topic:	System Administration ==> Installation

Date Modified:	2007-08-28 14:33:32
Date Created:	2003-12-22 13:20:56

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Usage Note 23608: Why do I get an authentication error when I try to log on to the Portal?

Operating System and Release Information