Problem Note 21148: "An error has occurred in the system, and the administrator of the application has been notified"
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In SAS Strategic Performance Management, you will be able to view a data
entry form if all elements from the scorecards are included on the form.
But, if only selected elements are on the form and you do not have permission
to view all of those elements, the form will not render and you will be prompted
to log back in or close the browser session. You may also see an error:
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
An error has occurred in the system, and the administrator of the application has been notified.
For instance, suppose two data entry forms have been created as follows:
Form 1 has all measures from Parent and all Measures from Child Scorecards (used All elements in selected scorecards in Form Wizard).
Form 2 has two measures from Parent and two measures from Child Scorecard (used Only the following elements in selected scorecards in Form Wizard).
You have permission to read/write to Parent Scorecard but do not have permission to Child Scorecard.
You will be able to open Form 1 but only view the Parent Scorecard in the selection list.
You will not be able to open Form 2, and will receive the error message above.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | SAS Strategic Performance Management | Microsoft Windows 2000 Server | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 |
| Microsoft Windows 2000 Professional | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows Server 2003 Standard Edition | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows XP Professional | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| 64-bit Enabled AIX | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Datacenter Server | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Advanced Server | 9.1 TS1M3 SP4 | 9.1 TS1M3 SP4 | ||
A fix for this issue for SAS Strategic Performance Management 2.4 is available at:
http://www.sas.com/techsup/download/hotfix/spm24.html#021148
SAS® Strategic Performance Management web data entry form does not render when selected elements are on the form and the user does not have permission to all elements
| Type: | Problem Note |
| Priority: | medium |
| Date Modified: | 2008-07-29 17:19:39 |
| Date Created: | 2007-10-16 10:33:21 |