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Usage Note 20725: "We're sorry for the inconvenience" OLAP Client crash when trying to print from SAS Activity-Based Management 6.3.1

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When you attempt to print an OLAP view from within SAS Activity-Based Management 6.3.1, the Client might crash with the message:

We're sorry for the inconvenience

This can happen if you have multiple Microsoft .NET Framework versions installed on the workstation.

Select the Hot Fix tab in this note to access the hot fix for this issue.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Activity-Based ManagementMicrosoft Windows Server 2003 Standard Edition6.3.19.1 TS1M3 SP4
Microsoft Windows Server 2003 Enterprise Edition6.3.19.1 TS1M3 SP4
Microsoft Windows 2000 Server6.3.19.1 TS1M3 SP4
Microsoft Windows Server 2003 Datacenter Edition6.3.19.1 TS1M3 SP4
Microsoft Windows 2000 Advanced Server6.3.19.1 TS1M3 SP4
Microsoft Windows 2000 Datacenter Server6.3.19.1 TS1M3 SP4
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.