SUPPORT / SAMPLES & SAS NOTES
Problem Note 19922: A problem has been encountered on the server, [Fatal Error]:1:1:Content is not allowed in prolog
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When SAS® Enterprise Miner™ has been open for a prolonged
period of time, it might become unresponsive. If you try to open results
or perform another action within the interface it might not respond at
all. Often a dialog box might be presented with the following error:
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
Application Error:
A problem has been encountered on the server
The log file on the client might report:
Insufficient memory to read EMSERVERWORKSPACE
Other symptoms might occur such as out of memory errors or java errors.
In most cases, the SAS® Analytics Platform log reports:
[Fatal Error] :1:1: Content is not allowed in prolog
Memory leaks on the server cause the session to run out of memory and the client loses the connection to the session.
Select the Hot Fix tab in this note for information on how to obtain the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Enterprise Miner | Linux | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 |
| Solaris for x64 | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Advanced Server | 5.2 | 9.1 TS1M3 | ||||
| Microsoft Windows 2000 Datacenter Server | 5.2 | 9.1 TS1M3 | ||||
| Microsoft Windows XP Professional | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||
| Microsoft Windows 2000 Professional | 5.2 | 9.1 TS1M3 | ||||
| Microsoft Windows 2000 Server | 5.2 | 9.1 TS1M3 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||
| Microsoft Windows Server 2003 Standard Edition | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||
| HP-UX IPF | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||
| AIX | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||
| Tru64 UNIX | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||
| 64-bit Enabled AIX | 5.2 | 6.1 | 9.1 TS1M3 | 9.2 TS2M0 | ||