When you schedule or execute a campaign (as opposed to individual communications) in SAS Marketing Automation, you might receive the following error message (or a similar message):

   com.sas.analytics.crm.error.client.InfrastructureException: 
   java.rmi.ServerException: RemoteException occurred in server thread; 
   nested exception is: java.rmi.RemoteException: Error in ejbCreate:; 
   nested exception is: javax.ejb.CreateException: Error initializing 
   foundation services: 
   Unable to obtain a connection to the SAS Metadata Server. 
   sam.S250.ex.msg: The server host name server.name.domain.com could 
   not be resolved to an IP address. 
   Make sure that the value provided is correct. 

This error is generated because two threads within the campaign diagram are attemting to access the same information-map object at the same time.

To work around this problem, do either of the following actions:

• Set the "Maximum number of concurrent processes per diagram" field to 1 on the Environment tab of the SAS Marketing Automation Administration plug-in in SAS® Management Console.
  Note: this solution can potentially create performance overhead.
• Schedule and execute communications individually rather than as a whole campaign.

Select the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Marketing Automation 4.4 is available at: