Problem Note 19817: A remote exception error might occur in SAS® Marketing Automation when you schedule a campaign with multiple communications
When you schedule or execute a campaign (as opposed to individual
communications) in SAS Marketing Automation, you might receive the
following error message (or a similar message):
com.sas.analytics.crm.error.client.InfrastructureException:
java.rmi.ServerException: RemoteException occurred in server thread;
nested exception is: java.rmi.RemoteException: Error in ejbCreate:;
nested exception is: javax.ejb.CreateException: Error initializing
foundation services:
Unable to obtain a connection to the SAS Metadata Server.
sam.S250.ex.msg: The server host name server.name.domain.com could
not be resolved to an IP address.
Make sure that the value provided is correct.
This error is generated because two threads within the campaign diagram
are attemting to access the same information-map object at the same
time.
To work around this problem, do either of the following actions:
- Set the "Maximum number of concurrent processes per diagram" field to
1 on the Environment tab of the SAS Marketing Automation
Administration plug-in in SAS® Management Console.
Note: this solution can potentially create performance overhead.
- Schedule and execute communications individually rather than as a
whole campaign.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| SAS System | SAS Marketing Automation-Server | Microsoft Windows XP Professional | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| Microsoft Windows Server 2003 Enterprise Edition | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| Microsoft Windows Server 2003 Standard Edition | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| Microsoft Windows Server 2003 Datacenter Edition | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| Microsoft Windows 2000 Server | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| Microsoft Windows 2000 Professional | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| Microsoft Windows 2000 Datacenter Server | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| Microsoft Windows 2000 Advanced Server | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| 64-bit Enabled Solaris | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| Solaris | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| AIX | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| 64-bit Enabled AIX | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
| HP-UX IPF | 4.4 | 5.1 | | 9.1 TS1M3 SP4 |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Problem Note |
| Priority: | high |
| Topic: | System Administration ==> Servers
|
| Date Modified: | 2007-05-21 15:57:55 |
| Date Created: | 2007-03-22 09:20:41 |
