Problem Note 19104: The SAS® Software Navigator stops responding when you attempt to install SAS® Foundation on a Dual-Core Itanium 2 Processor
When installing SAS Foundation 9.1.3 on a Windows 64-bit system with a Dual-Core Intel Itanium 2
Processor, the SAS Software Navigator might become unresponsive if you do not install the
Complete the following steps to do this. Note that the first step will be determined by the
level of your SAS Setup CD.
If your SAS Setup CD is earlier than CD Set 62:
1. Download and install the 1.4.2_12 J2SE SDK from Sun:
Archive: Download Java 2 SDK, Standard Edition, v 1.4.2_12 (J2SE)
Note: Make sure you select the J2SDK 1.4.2_12 and not J2RE 1.4.2_12.
a. Click Download J2SDK.
b. Click Accept.
c. Scroll down to Windows IA64 Platform - Java(TM) 2 SDK, Standard
Edition 1.4.2_12, and click Windows 64-bit.
Note: Make sure that you DO NOT select the Windows 32-bit platform.
d. Run the j2sdk-1_4_2_12-windows-ia64.exe file.
e. Install to the default location provided (C:\j2sdk1.4.2_12-x64).
Note: DO NOT install the SAS Private JRE.
If your SAS Setup CD is CD Set 62 or later:
1. Install the SAS Private JRE 1.4.2_12 from the Java Runtime Environment (SAS Private
Version) - Volume 1 CD.
Note: When you insert the CD, you will see Volume 3 listed instead of
Volume 1; THIS IS the correct CD. The actual directory location for running the
installation will be: thirdpty3cd\jre3\sasjrew64002\setup.exe
2. Insert the SAS Setup CD.
Note: Make sure the CD has the stamp "SAS 9.1.3 Foundation on Microsoft Windows for 64-Bit
3. When the following SAS Window appears
SAS - InstallShield Wizard Recommended Version of Java Not Found.
Please enter the path to the JRE that you wish to use. This path
must contain a valid Java executable. Click Next to continue.
provide the following location:
4. When the following SAS Window appears
SAS - InstallShield Wizard JRE Specified IS Not Recommended Version.
The JRE that you specified is not 1.4.2_09 which is the
recommended version of Java for this software. Do you want to
continue this install using a JRE that is not recommended?
5. Continue with the rest of the SAS installation.
Operating System and Release Information
Microsoft® Windows® for 64-Bit Itanium-based Systems
9.1 TS1M3 SP4
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be