Usage Note 18825: "Error 500--Internal Server Error java.lang.NullPointerException" may
occur when attempting to invoke the SAS Information Delivery Portal
When attempting to invoke the SAS Information Delivery Portal using the
following URL:
http://hostname:port#/Portal/displayLogon.do
the following error may occur:
*** ERROR or WARNING messages: ***
Error 500--Internal Server Error
java.lang.NullPointerException
at com.sas.portal.container.PortalConfiguration.getPublicThemeName
(PortalConfiguration.java:235)
at com.sas.portal.taglib.ui.TagUtil.getUserTheme
(TagUtil.java:354)
at com.sas.portal.taglib.ui.ThemeSupportTag.getUserTheme
(ThemeSupportTag.java:47)
at com.sas.portal.taglib.ui.HelpLinksTag.doEndTag
(HelpLinksTag.java:54)
...
The portal log may contain the following:
2006-10-13 15:07:30,404 [ERROR]
l.delegates.authentication.LogonDelegate -
Unable to load SAS Profile for user : No profile exists
for application SAS.; nested exception is:
com.sas.services.ServiceException: Unable to load SAS Profile
for user : No profile exists for application SAS.
java.rmi.RemoteException: Unable to load SAS Profile for user :
No profile exists for application SAS.; nested exception is:
com.sas.services.ServiceException: Unable to load SAS Profile
for user : No profile exists for application SAS.
...
The above errors will occur if the sasguest and saswbadm accounts do
not have the appropriate permissions granted in the metadata.
To correct the problem, verify that the sasguest and saswbadm accounts
have been granted the ReadMetadata and WriteMetadata permissions.
The above errors have also been resolved by just restarting the
SAS servers and services and the servlet container.
Operating System and Release Information
| SAS System | SAS Information Delivery Portal | Microsoft Windows 2000 Datacenter Server | 2.0 | | 9.1 TS1M3 SP4 | |
| Microsoft Windows 2000 Professional | 2.0 | | 9.1 TS1M3 SP4 | |
| Microsoft Windows 2000 Server | 2.0 | | 9.1 TS1M3 SP4 | |
| 64-bit Enabled HP-UX | 2.0 | | 9.1 TS1M3 SP4 | |
| Microsoft Windows 2000 Advanced Server | 2.0 | | 9.1 TS1M3 SP4 | |
| Solaris for x64 | 2.0 | | 9.1 TS1M3 SP4 | |
| Microsoft Windows XP Professional | 2.0 | | 9.1 TS1M3 SP4 | |
| 64-bit Enabled AIX | 2.0 | | 9.1 TS1M3 SP4 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Date Modified: | 2009-11-11 08:59:32 |
| Date Created: | 2006-10-23 15:50:07 |