Problem Note 17434: View names in ADMIN level will contain new nomenclature after applying hot fix 21LM01
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New and existing SAS® IT Service Level Management (ITSLM) sites will notice improved naming conventions after hot fix 21LM01 is applied. Any new contract databases will have views in ADMIN with these new naming conventions, while the views in ADMIN for the (optional) ITSLM sample contract database will not be updated and instead use the older naming convention described in the product documentation.
One of these changes is an ETL behavior that will result in an inconsistency between contracts created by users and the sample contract database. This new behavior in ETL should not affect the creation of the sample contract database and reports or SAS® Enterprise Guide® sample projects, as long as ETL is not used to create these views.
For additional information on how to install the sample reports, refer to the ITSLM installation instructions found in the SAS IT Management Client Components disk.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS IT Service Level Management | Microsoft Windows NT Workstation | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 |
| Microsoft Windows 2000 Datacenter Server | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| Microsoft Windows 2000 Professional | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| Microsoft Windows 2000 Server | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| Microsoft Windows 2000 Advanced Server | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| Solaris | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| 64-bit Enabled Solaris | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| z/OS | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| 64-bit Enabled AIX | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| HP-UX | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| 64-bit Enabled HP-UX | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| Tru64 UNIX | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||
| AIX | 2.1 | 2.1 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP3 | ||