New and existing SAS^® IT Service Level Management (ITSLM) sites will notice improved naming conventions after hot fix 21LM01 is applied. Any new contract databases will have views in ADMIN with these new naming conventions, while the views in ADMIN for the (optional) ITSLM sample contract database will not be updated and instead use the older naming convention described in the product documentation.

One of these changes is an ETL behavior that will result in an inconsistency between contracts created by users and the sample contract database. This new behavior in ETL should not affect the creation of the sample contract database and reports or SAS^® Enterprise Guide^® sample projects, as long as ETL is not used to create these views.

For additional information on how to install the sample reports, refer to the ITSLM installation instructions found in the SAS IT Management Client Components disk.

Select the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS IT Service Level Management 2.1 is available at: