SUPPORT / SAMPLES & SAS NOTES
Problem Note 16633: Internal error when updating contact history from campaign menu
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If you create and save a campaign in Campaign Studio and then attempt to update Contact History from the menu item: Campaign -> Communications you may receive the following error:
Campaign Studio has encountered an internal error.
Please contact your system administrator to report the problem.
Please contact your system administrator to report the problem.
To avoid the error, you can run the Communication first (with the option to Update Contact History) before attempting to update Contact History using the Communications menu item.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Campaign Studio | Microsoft Windows Server 2003 Standard Edition | 4.3 | 9.1 TS1M3 SP3 | ||
| Microsoft Windows XP Professional | 4.3 | 9.1 TS1M3 SP3 | ||||
| Microsoft Windows Server 2003 Enterprise Edition | 4.3 | 9.1 TS1M3 SP3 | ||||
| Microsoft Windows Server 2003 Datacenter Edition | 4.3 | 9.1 TS1M3 SP3 | ||||
| Microsoft Windows 2000 Server | 4.3 | 9.1 TS1M3 SP3 | ||||
| Microsoft Windows 2000 Advanced Server | 4.3 | 9.1 TS1M3 SP3 | ||||
| Microsoft Windows 2000 Datacenter Server | 4.3 | 9.1 TS1M3 SP3 | ||||
| Microsoft Windows 2000 Professional | 4.3 | 9.1 TS1M3 SP3 | ||||