Problem Note 16001: Preferences web application in the Information Delivery Portal may show a mix of English and non-English language
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A mixture of English and non-English characters may appear in the Preferences web application in the Information Delivery Portal. This problem will occur if the following are true:
- The 'Default locale' is set to 'Browser Default'.
- Internet Explorer (IE) has no languages set in it's Language Preferences.
- Tomcat and Remote Services are running in a non-English language.
To correct the problem, clear out the incorrect preference by going to Preferences, selecting Language, selecting the 'Restore Defaults' button, and selecting the 'Cancel' button.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Information Delivery Portal | Microsoft Windows XP Professional | 2.0 | 2.0 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP4 |
| Microsoft Windows NT Workstation | 2.0 | 2.0 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Professional | 2.0 | 2.0 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Server | 2.0 | 2.0 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP4 | ||
| 64-bit Enabled Solaris | 2.0 | 2.0 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Datacenter Server | 2.0 | 2.0 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Advanced Server | 2.0 | 2.0 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP4 | ||
| 64-bit Enabled HP-UX | 2.0 | 2.0 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP4 | ||
| 64-bit Enabled AIX | 2.0 | 2.0 | 9.1 TS1M3 SP3 | 9.1 TS1M3 SP4 | ||
A fix for SAS 9.1.3 (9.1 TS1M3) for this issue is available at:
http://www.sas.com/techsup/download/hotfix/e9_sbcs_prod_list.html#016001A fix for SAS 9.1.3 (9.1 TS1M3) with Asian Language Support (DBCS) for this issue is available at :
http://www.sas.com/techsup/download/hotfix/e9_dbcs_prod_list.html#016001| Type: | Problem Note |
| Priority: | high |
| Topic: | System Administration ==> Servers ==> Portal |
| Date Modified: | 2006-04-26 08:55:10 |
| Date Created: | 2005-08-23 11:12:53 |