SUPPORT / SAMPLES & SAS NOTES
Problem Note 15182: "Acrobat Reader required" when opening PDF user's guides for Web Report Studio, Financial Management, and Peformance Management
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The help systems for Web Report Studio, SAS Financial Management 1.4, and SAS Strategic Performance Management contain a PDF document embedded within help. The Help system for these products checks for the version of Adobe Reader that you have loaded on your machine. If that version is not Adobe Reader 6.0.1 or 6.0.2, the following error message appears and the PDF file does not open:
Acrobat Reader required.
Note: This error message appears if you have Acrobat Reader 6.0.0 or earlier, 6.0.3, or 7.0.0 or later.
Two workarounds exist for this issue:
- Download either Acrobat 6.0.1 or Acrobat 6.0.2 from Adobe's Web site http://www.adobe.com.
- Download and apply the update referenced below.
Select the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | SAS Release | |
| Reported | Fixed* | |||
| SAS System | Base SAS | Microsoft Windows 2000 Advanced Server | 9.1 TS1M3 | 9.1 TS1M3 SP4 |
| Microsoft Windows Server 2003 Standard Edition | 9.1 TS1M3 | 9.1 TS1M3 SP4 | ||
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 9.1 TS1M3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows XP Professional | 9.1 TS1M3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows NT Workstation | 9.1 TS1M3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows Server 2003 Enterprise Edition | 9.1 TS1M3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Datacenter Server | 9.1 TS1M3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Professional | 9.1 TS1M3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows 2000 Server | 9.1 TS1M3 | 9.1 TS1M3 SP4 | ||
| Microsoft Windows Server 2003 Datacenter Edition | 9.1 TS1M3 | 9.1 TS1M3 SP4 | ||