14463 - Creating bookmark for Word document inside Information Delivery Portal results in white screen

Problem Note 14463: Creating bookmark for Word document inside Information Delivery Portal results in white screen

When you are attempting to bookmark an open Word or Excel document in
the Information Delivery Portal, a white screen will appear where the
document should be displayed.

To circumvent the problem, select the browser refresh button after
bookmarking the document or configure Word to not "Browse in same
window" for .doc files.

The document will display correctly for other types, such as .pdf, .ppt
or .txt.


A fix for SAS 9.1.3 (9.1 TS1M3) for this issue is available at:

http://www.sas.com/techsup/download/hotfix/e9_sbcs_prod_list.html#014463

For customers running SAS with Asian Language Support (DBCS), this
fix should be downloaded from:

http://www.sas.com/techsup/download/hotfix/e9_dbcs_prod_list.html#014463

Operating System and Release Information

Product Family	Product	System	Product Release		SAS Release
Product Family	Product	System	Reported	Fixed*	Reported	Fixed*
SAS System	SAS Information Delivery Portal	Microsoft Windows 2000 Professional	2.0	2.0	9.1 TS1M0	9.1 TS1M3 SP2
		Microsoft Windows 2000 Server	2.0	2.0	9.1 TS1M0	9.1 TS1M3 SP2
		Microsoft Windows NT Workstation	2.0	2.0	9.1 TS1M0	9.1 TS1M3 SP2
		Microsoft Windows 2000 Advanced Server	2.0	2.0	9.1 TS1M0	9.1 TS1M3 SP2
		Microsoft Windows 2000 Datacenter Server	2.0	2.0	9.1 TS1M0	9.1 TS1M3 SP2

* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.

Type:	Problem Note
Priority:	medium
Topic:	System Administration ==> Servers ==> Portal

Date Modified:	2005-04-27 14:45:50
Date Created:	2005-02-01 16:55:10