Usage Note 14776: "Error: Cannot find SASComServiceDll.dll" when using SAS Software
Configuration Utility (SSCU)
During the installation of SAS Foundation, the following errors might
appear:
Error: Cannot find SASComServiceDll.dll. Please reinstall the SAS
Service Configuration Utility.
Error: The sascomservicedll.dll file is missing.
When you install SAS Foundation, the SAS Service Configuration Utility
(SSCU) is installed with SAS Foundation. The SSCU .dll is
sascomservicedll.dll. The executable for the SSCU is located in:
C:\Program Files\SAS\SAS 9.1\core\sscu\sasservicemngr.exe
To resolve this issue:
1. Delete the C:\Program Files\SAS\SAS 9.1\core\sscu\ directory.
2. Click on Start>Run and type regedit.
3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Sas Institute Inc.\SAS Service
Configuration Utility, and delete this entry.
4. Run sasservicemngr.exe:
* If you have an Admin/Personal image on the network, go to the
following location and run sasservicemngr.exe to run SSCU:
\Disk101\sas\core\sscu
* Or you can obtain the SSCU file from SAS and install it
a. Open your browser and drill to
http://ftp.sas.com/techsup/download/pc/
b. Take the sscu.zip.txt file and rename it to sscu.zip.
c. Unzip this file to C:\Program Files\SAS\SAS 9.1\core.
d. Make sure SAS is closed and invoke the SSCU by clicking
on C:\Program Files\SAS\SAS 9.1\core\sscu\
sasservicemngr.exe.
5. Once you have invoked the SSCU, you can create a shortcut on your
menu:
a. Highlight a blank spot on your desktop, right-click and select
New>Shortcut.
b. On the Type the location of the item, click on Browse and
point to C:\Program Files\SAS\SAS 9.1\core\sscu\
sasservicemngr.exe
c. Type a name for this shortcut. The default is SAS Service
Configuration Utility.
d. Click Finish.
e. You can add this shortcut to the Startup menu so everyone can
start the SSCU from Start>Programs>SAS>SAS 9.1 Utilities>SAS
Service Configuration Utilities by doing the following:
i. Highlight the new shortcut and press Ctrl+C to copy the
shortcut.
ii. Open Windows Explorer, drill to C:\Documents and
Settings\All Users\Start Menu\Programs\SAS\
SAS 9.1 Utilities, and press Ctrl+V to paste the shortcut.
As a last resort, if these steps do not work, reinstall SAS by using
the SAS Setup CD. The SSCU is installed by default.
When you re-install SAS close all other applications including
anti-virus, -spyware, and -adware; close all sas.exe processes
including spawners; close all applications including email and so on.
Operating System and Release Information
| SAS System | Base SAS | Microsoft Windows XP Professional | 9.1 TS1M3 | |
| Microsoft Windows Server 2003 Enterprise Edition | 9.1 TS1M3 | |
| Microsoft Windows NT Workstation | 9.1 TS1M3 | |
| Microsoft Windows Server 2003 Standard Edition | 9.1 TS1M3 | |
| Microsoft Windows Server 2003 Datacenter Edition | 9.1 TS1M3 | |
| Microsoft Windows 2000 Server | 9.1 TS1M3 | |
| Microsoft Windows 2000 Advanced Server | 9.1 TS1M3 | |
| Microsoft Windows 2000 Datacenter Server | 9.1 TS1M3 | |
| Microsoft Windows 2000 Professional | 9.1 TS1M3 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Usage Note |
| Priority: | |
| Topic: | System Administration ==> Installation
|
| Date Modified: | 2006-06-28 10:19:34 |
| Date Created: | 2005-03-16 08:52:22 |