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Problem Note 13421: Hot fix available to enable new enhancements and apply additional fixes in IT Service Level Management (ITSLM) 1.2

DetailsHotfixAboutRate It
A required Technical Support hot fix is available for SAS IT Service
Level Management (ITSLM) 1.2, to incorporate new enhancements and fixes
in the following areas of the software:

   o Client-server communication interface
   o ETL, validation and synchronization
   o Reporting
   o Client GUI


A fix for SAS 9.1.3 (9.1 TS1M3) for this issue is available at:

http://ftp.sas.com/techsup/download/hotfix/itslm12.html


Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS IT Service Level ManagementMicrosoft Windows NT Workstation1.21.2
Microsoft Windows 95/981.21.2
Microsoft Windows 2000 Advanced Server1.21.2
Microsoft Windows 2000 Professional1.21.2
Microsoft Windows 2000 Server1.21.2
Microsoft Windows 2000 Datacenter Server1.21.2
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.