Usage Note 12686: "Error: An installation support file _IsRes.dll could not be removed.
Catastrophic failure" error message appears when installing sas 9.1
without rebooting
When you install SAS 9.1 over your current release of 9.1 without
rebooting your system, the following error message might appear during
the installation or when starting SAS:
SAS 9.1
An installation support file 'C:\Documents and Settings\<userid>\
Local Settings\Temp\{68624FB8-2512-4685-9664-64366DCCB3EB}\
_IsRes.dll' could not be removed.
Catastrophic failure
If SAS does not start, try the following:
1. Reboot your PC.
2. Start SAS.
If SAS still doesn't start, take the following steps:
1. Remove or rename the installshield directory from:
C:\Program Files\Common Files\InstallShield\Engine
2. Delete the directories under
C:\Program Files\InstallShield Installation Information
3. Reboot your PC.
4. Reinstall SAS.
There is additional information on the InstallShield web site at:
http://www.installshield.com/downloads/isp/is6.31_relnotes.asp
Operating System and Release Information
| SAS System | Base SAS | Microsoft Windows 2000 Server | 9.1 TS1M2 | |
| Microsoft Windows Server 2003 Datacenter Edition | 9.1 TS1M2 | |
| Microsoft Windows Server 2003 Enterprise Edition | 9.1 TS1M2 | |
| Microsoft Windows Server 2003 Standard Edition | 9.1 TS1M2 | |
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 9.1 TS1M2 | |
| Microsoft Windows NT Workstation | 9.1 TS1M2 | |
| Microsoft Windows XP Professional | 9.1 TS1M2 | |
| Microsoft Windows 2000 Advanced Server | 9.1 TS1M2 | |
| Microsoft Windows 2000 Datacenter Server | 9.1 TS1M2 | |
| Microsoft Windows 2000 Professional | 9.1 TS1M2 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Usage Note |
| Priority: | |
| Topic: | System Administration ==> Installation
|
| Date Modified: | 2005-10-05 08:15:22 |
| Date Created: | 2004-06-24 15:48:06 |
