SUPPORT / SAMPLES & SAS NOTES
 

Support

Problem Note 12635: Themes resources, such as GIF files, may not be displayed in the Information Delivery Portal

DetailsHotfixAboutRate It
When invoking the Information Delivery Portal, the themes resources,
such as GIF files and Cascading Style Sheets, may not be displayed.

The problem will occur if there is an NAT firewall between the client
and the WebLogic server.

The NAT firewall acts as a proxy and routes requests to the appropriate
server. It also hides the machines inside the firewall so they are not
accessible to the clients unless the clients go through the firewall.

The themes resources will not be visible if the browser, where the
Information Delivery Portal is being displayed, is outside of the
firewall making a request for themes resources to the WebLogic server
that is not visible outside of the firewall.

The above problem will also occur if there are two active network cards
in the server.

A Technical Support hot fix for SAS 9.1.2 (9.1 TS1M2) for this
issue is available at:

http://www.sas.com/techsup/download/hotfix/c9_sbcs_prod_list.html#012635


Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Information Delivery Portal64-bit Enabled HP-UX2.02.09.1 TS1M29.1 TS1M3
64-bit Enabled Solaris2.02.09.1 TS1M29.1 TS1M3
Microsoft Windows 2000 Advanced Server2.02.09.1 TS1M29.1 TS1M3
Microsoft Windows 2000 Datacenter Server2.02.09.1 TS1M29.1 TS1M3
Microsoft Windows 2000 Professional2.02.09.1 TS1M29.1 TS1M3
Microsoft Windows 2000 Server2.02.09.1 TS1M29.1 TS1M3
Microsoft Windows NT Workstation2.02.09.1 TS1M29.1 TS1M3
64-bit Enabled AIX2.02.09.1 TS1M29.1 TS1M3
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.