Usage Note 12304: Installshield could not be launched errors when installing SAS 9.1;
Enterprise Guide hangs
When you start to install, the following error message might appear:
The InstallShield Engine (ikernel.exe) could not be launched.
Server execution failed.
or
System Requirements Wizard
The InstallShield Engine (iKernel.exe) could not be installed.
The folder 'C:\Program Files\Common Files\InstallShield\Engine\6'
could not be created.
Make sure that you have the appropriate privileges to create this
folder. (0xb7)
The problem can occur because of a corrupt ikernel.exe or ikernel.dll
located in the Installshield directory. These can exist from previous
installs of SAS or other products that used Installshield.
To resolve the problem remove the installshield directory from this
location:
C:\Program Files\Common Files\InstallShield
Reboot the machine and attempt to install again to rebuild these
directories and the install should continue.
Sometimes Enterprise Guide 3.x or later can hang when there are
Installshield issues. To fix these issues, delete
c:\Program Files\Common Files\Installshield/Engine and restart the
Enterprise Guide installation process.
Operating System and Release Information
| SAS System | Base SAS | Microsoft Windows XP Professional | 9.1 TS1M0 | |
| Microsoft® Windows® for 64-Bit Itanium-based Systems | 9.1 TS1M0 | |
| Microsoft Windows Server 2003 Enterprise Edition | 9.1 TS1M0 | |
| Microsoft Windows Server 2003 Standard Edition | 9.1 TS1M0 | |
| Microsoft Windows Server 2003 Datacenter Edition | 9.1 TS1M0 | |
| Microsoft Windows 2000 Server | 9.1 TS1M0 | |
| Microsoft Windows 2000 Advanced Server | 9.1 TS1M0 | |
| Microsoft Windows 2000 Datacenter Server | 9.1 TS1M0 | |
| Microsoft Windows NT Workstation | 9.1 TS1M0 | |
| Microsoft Windows 2000 Professional | 9.1 TS1M0 | |
*
For software releases that are not yet generally available, the Fixed
Release is the software release in which the problem is planned to be
fixed.
| Type: | Usage Note |
| Priority: | |
| Topic: | System Administration ==> Installation
|
| Date Modified: | 2007-01-31 13:17:32 |
| Date Created: | 2004-04-29 14:52:16 |
