| IT Service Vision Error Codes | |
CPE0380 CPE0381 CPE0382 CPE1800 CPE1865 CPE1874 CPE1875 CPE1876 CPE1877 CPE1882 CPE1885 CPE1887 CPE1888 CPE1890 CPE1891 CPE1892 CPE1900 CPE1901 CPE1902 CPE1903 CPE1904 CPE1909 CPE1910 CPE1911 CPE1914 CPE1915 CPE1916 CPE1917 CPE1918 CPE1919 CPE1920 CPE1921 CPE1922 CPE1923 CPE1924 CPE1925 CPE1926 CPE1927 CPE1928 CPE1929 CPE1930 CPE1932 CPE1933 CPE1934 CPE1937 CPE1938 CPE1940 CPE1941 CPE1943 CPE1944 CPE1945 CPE1953 CPE2000 CPE2001 CPE2002 CPE2003 CPE2005 CPE2006 CPE2007 CPE2008 CPE2009 CPE2010 CPE2011 CPE2012 CPE2013 CPE2014 CPE2015 CPE2016 CPE2017 CPE2018 CPE2019 CPE2020 CPE2022 CPE2023 CPE2024 CPE2025 CPE2026 CPE2027 CPE2028 CPE2029 CPE2030 CPE2031 CPE2033 CPE2034 CPE2035 CPE2036 CPE2037 CPE2038 CPE2042 CPE2044 CPE2045 CPE2046 CPE2061 CPE2064 CPE2066 CPE2067 CPE2068 CPE2069 CPE2070 CPE2071 CPE2072 CPE2073 CPE2076
This indicates a problem in the format that is used to select the
appropriate members from MXG to be run. The source for this format
is in PGMLIB.CPEMAIN.CMMXGLX.SOURCE. Check the source for the
inclusion of this table. To correct a problem in the format, copy the
source into the SAS program editor, correct the error and run the code
to rebuild the format in PGMLIB.CPFMTS.
See CPE0380.
See CPE0380.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
SAS-message
EXPLANATION:
IT Service Vision initialization encountered an error. This message
indicates the error.
SYSTEM ACTION:
Refer to other messages.
USER RESPONSE:
Refer to other messages.
ISSUING MODULE(S):
CPSTART.SCL, CSSTARUT.SCL, CWSTART.SCL.
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to allocate PDB-dictlib-data-library. Stopping.
EXPLANATION:
The dictionary SAS data library for the PDB could not be
allocated. The reason is in the previous message CPE1800.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Correct the problem described be the CPE1800 message and
execute the CPSTART macro or the IT Service Vision command again.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
SITELIB is not a directory.
EXPLANATION:
The indicated pathname for sitelib is not a directory.
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart IT Service Vision specifying a proper SITELIB directory.
ISSUING MODULE(S):
CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and you have specified a valid, SITELIB directory,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Invalid root _blank_.
EXPLANATION:
CPROOT is blank.
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart IT Service Vision specifying a proper ROOT= directory.
ISSUING MODULE(S):
CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and you have specified a valid directory for ROOT=,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
_CPROOT_ could not be allocated with write access.
EXPLANATION:
The root directory for IT Service Vision could not be allocated. See
messages associated with this message for details.
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart IT Service Vision specifying a proper ROOT=.
ISSUING MODULE(S):
CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and you have specified a valid IT Service Vision root directory for ROOT=,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Logon id could not be determined.
EXPLANATION:
The environment variable LOGNAME did not contain a valid
user id for this process.
SYSTEM ACTION:
User id is not available to functions that utilize it.
USER RESPONSE:
Set LOGNAME environment variable to the current user id.
ISSUING MODULE(S):
CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and LOGNAME is set to your userid,
contact SAS Institute Technical Support.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Copying default dsname data set to library.
EXPLANATION:
IT Service Vision initialization must create a new data set dsname in
the library library if one does not exist. This message
indicates that a new dsname data set is being created.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Loading GOPTIONS, TITLES, SYMBOLS, etc. for IT Service Vision.
EXPLANATION:
IT Service Vision initialization must load default settings for: titles,
footnotes, graphic symbols, patterns, legends, axis, and
graph options. This message indicates these are being loaded.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Prompting for PDB pathname.
EXPLANATION:
IT Service Vision is prompting the user for a PDB path name (either one
was not specified originally or it was invalid).
SYSTEM ACTION:
IT Service Vision waits for a PDB path name to be supplied.
USER RESPONSE:
Supply a valid PDB path name.
ISSUING MODULE(S):
CSSTARUT.SCL.
NOTES:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Creating PDB.
EXPLANATION:
IT Service Vision is creating a PDB since the PDB specified did not exist.
SYSTEM ACTION:
IT Service Vision creates an empty PDB.
USER RESPONSE:
None.
ISSUING MODULE(S):
CSSTARUT.SCL.
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Invalid path name for PDB.
EXPLANATION:
The path name specified for a PDB was not valid.
SYSTEM ACTION:
IT Service Vision prompts for a new PDB name if running interactively or
terminates if MODE=BATCH.
USER RESPONSE:
Supply a valid PDB path name.
ISSUING MODULE(S):
CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and you have specified a valid PDB directory name,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Supply path name ending in /.
EXPLANATION:
IT Service Vision detected an invalid PDB path name.
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart IT Service Vision specifying a proper PDB=.
ISSUING MODULE(S):
CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and you have specified a valid PDB directory for PDB=,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory. (sysrc)
EXPLANATION:
The SAS UNIX command interface is malfunctioning. This
was detected while attempting to issue a cd command to the
current working directory ("cd ." or "cd").
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision.
ISSUING MODULE(S):
CSSTART1.SAS, CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
SAS-message
EXPLANATION:
IT Service Vision initialization encountered an error. This message
indicates the error.
SYSTEM ACTION:
Refer to other messages.
USER RESPONSE:
Refer to other messages.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory. (sysrc)
EXPLANATION:
The SAS UNIX command interface is malfunctioning. This
was detected while attempting to issue a cd command to the
current working directory ("cd ." or "cd").
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision.
ISSUING MODULE(S):
CSSTART1.SAS, CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support. See CPE1892.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory. (sysrc)
EXPLANATION:
The SAS UNIX command interface is malfunctioning. This
was detected while attempting to issue a cd command to the
current working directory ("cd ." or "cd").
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision.
ISSUING MODULE(S):
CSSTART1.SAS, CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support. See CPE1892.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory. (sysrc)
EXPLANATION:
The SAS UNIX command interface is malfunctioning. This
was detected while attempting to issue a cd command to the
current working directory ("cd ." or "cd").
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision.
ISSUING MODULE(S):
CSSTART1.SAS, CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support. See CPE1892.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory. (sysrc)
EXPLANATION:
The SAS UNIX command interface is malfunctioning. This
was detected while attempting to issue a cd command to the
current working directory ("cd ." or "cd").
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision.
ISSUING MODULE(S):
CSSTART1.SAS, CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support. See CPE1892.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Error setting format search path. RC="rc".
EXPLANATION:
IT Service Vision initialization must set the SAS format search path
to the following order SITELIB.CPFMTS PGMLIB.CPFMTS. This
failed. The reason for the failure is in the previous CPE1900
message on the SAS log.
SYSTEM ACTION:
IT Service Vision initialization failed.
USER RESPONSE:
Correct the problem indicated by the CPE1900 message and
start IT Service Vision again with the CPSTART macro or IT Service Vision command.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
Make sure that access to SITELIB and PGMLIB SAS data libraries
are available. Also check thet the catalogs called CPFMTS do
exist in these catalogs. If they do not exist check that the
IT Service Vision install worked correctly.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory. (sysrc)
EXPLANATION:
The SAS UNIX command interface is malfunctioning. This
was detected while attempting to issue a cd command to the
current working directory ("cd ." or "cd").
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision.
ISSUING MODULE(S):
CSSTART1.SAS, CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support. See CPE1892.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Fast path restart uses existing parm settings.
EXPLANATION:
The IT Service Vision system had been started before during the same
SAS session. When the IT Service Vision system is started again with
no parameters specified much of the usual initialization
processing is bypassed as it is not required. This makes
the start up faster.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
The INTERNAL= parameter can be specified and will be
not be included in decision that determines if a
fast path restart is to be used. This facility is for
debugging purposes only.
If you do not want to have a fast path restart happen
specify the PDB= or ROOT= parameter on the %CPSTART
macro or on the IT Service Vision command.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory. (sysrc)
EXPLANATION:
The SAS UNIX command interface is malfunctioning. This
was detected while attempting to issue a cd command to the
current working directory ("cd ." or "cd").
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision.
ISSUING MODULE(S):
CSSTART1.SAS, CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support. See CPE1892.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory. (sysrc)
EXPLANATION:
The SAS UNIX command interface is malfunctioning. This
was detected while attempting to issue a cd command to the
current working directory ("cd ." or "cd").
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision.
ISSUING MODULE(S):
CSSTART1.SAS, CSSTARUT.SCL.
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Quitting CPSTART.
EXPLANATION:
IT Service Vision is shutting down because it was unable to find
the IT Service Vision ROOT directory.
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart IT Service Vision and specify the correct root directory
directory on the CPSTART macro or IT Service Vision command.
ISSUING MODULE(S):
CSSTART1.SAS
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and you have specified ROOT= correctly, contact SAS
Institute Technical Support. See CPE1892.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Supply directory path name (ending with /) on %CPSTART macro.
EXPLANATION:
The IT Service Vision root directory pathname was specified incorrectly.
SYSTEM ACTION:
IT Service Vision waits for input of the correct pathname.
USER RESPONSE:
Specify the correct IT Service Vision ROOT pathname after ROOT= on the CPSTART
macro on on the IT Service Vision command.
ISSUING MODULE(S):
CSSTART1.SAS
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and you have specified the correct IT Service Vision ROOT pathname,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Too many attempts at directory path name.
EXPLANATION:
The IT Service Vision root directory pathname was specified incorrectly.
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Specify the correct IT Service Vision ROOT pathname after ROOT= on the %CPSTART
macro on on the IT Service Vision command.
ISSUING MODULE(S):
CSSTART1.SAS
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and you have specified the correct IT Service Vision ROOT pathname,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Missing or invalid IT Service Vision directory pathname.
EXPLANATION:
The IT Service Vision root directory pathname was specified incorrectly.
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Specify the correct IT Service Vision ROOT pathname after ROOT= on the CPSTART
macro on on the IT Service Vision command.
ISSUING MODULE(S):
CSSTART1.SAS
NOTES:
If this message persists after restarting SAS and IT Service Vision,
and you have specified the correct IT Service Vision ROOT pathname,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
CSSTART1 macro version does not match CPEMAIN catalog version.
EXPLANATION:
The macros used by IT Service Vision do not match the maintenance level
of the catalog.
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision after assuring that IT Service Vision was installed
correctly. The !SASROOT/sasautos and !SASROOT/saspgm/cpe/pgmlib
directories contain different version of IT Service Vision code.
ISSUING MODULE(S):
CSSTART1.SAS
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
ROOT is now _root_.
EXPLANATION:
Informational message announcing the pathname of the
IT Service Vision root directory.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CSSTART1.SAS
NOTES:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Prompting for IT Service Vision root directory name.
EXPLANATION:
Informational message indicating that the default value of
CPROOT (the IT Service Vision root directory pathname) was missing or
not valid and another value must be specified.
SYSTEM ACTION:
IT Service Vision prompts for another value for CPROOT.
USER RESPONSE:
Supply a correct value for CPROOT.
ISSUING MODULE(S):
CSSTART1.SAS
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory. (sysrc)
EXPLANATION:
The SAS UNIX command interface is malfunctioning. This
was detected while attempting to issue a cd command with
with no operands (change to working directory).
SYSTEM ACTION:
IT Service Vision terminates.
USER RESPONSE:
Restart SAS and IT Service Vision.
ISSUING MODULE(S):
CSSTART1.SAS
NOTES:
If this message persists after restarting SAS and IT Service Vision,
contact SAS Institute Technical Support.
MESSAGE TYPE:
WARNING
MESSAGE TEXT:
Bypassing snmp get request for HP/OpenView and NetView string variable.
EXPLANATION:
The HP OpenView portion of %CSPROCES is bypassing obtaining a
value for an HP OpenView string variable because the macro
global value CSHPOSTR was set to BYPASS. This means that all string
variables of the HP OpenView tables processed in this %CSPROCES
run will be blank unless the user supplies them somehow (see
User Response below).
The partner message to CPE1924 is CPE1925 which states that an
snmp get request is being issued to obtain the string variable
value.
Obtaining string variable values at %CSPROCES time using snmp get
requests (the default) significantly degrades %CSPROCES
performance because a separate snmp get request is issued over
the network by the HP OpenView snmpColDump command for each
record in your input rawdata.
SYSTEM ACTION:
IT Service Vision continues.
USER RESPONSE:
Evaluate the impact of the absence of the string variable in your
PDB. If it is not required, change its VARKEPT status to NO to
save on disk space and processing time (see the dictionary
utility macro %CPDDUTL for information on updating VARKEPT
status or Manage Tables -> select tables -> right mouse button list
variables -> select variables -> right mouse button Properties -> change
"Kept in PDB to N" to update VARKEPT using the IT Service Vision interactive
interface).
If the value of the string metric is critical to your processing
but relatively static (such as configuration information), the
issuing of a get request over the network for every record is
significant wasted effort. If you are also having problems with
CSPROCES running too long, consider post-processing the DETAIL
data or writing a user exit to set the value using a
user-constructed SAS format. See !sasroot/misc/cpe/cshpoxit
for details.
If the string variable is important for the usability of your
PDB and the length of time CSPROCES is running is not a problem,
you can continue to use the default by not specifying a value
for CSHPOSTR or blanking it out as follows:
%let CSHPOSTR=;
This will cause CSPROCES to get values for string variables for
every rawdata record (slow, but it works). The default behavior
is probably unacceptably slow for users with large networks or
networks that are not available during CSPROCES run time. For
those users, disabling the obtaining of values for string
variables using snmp get requests at CSPROCES run time using:
%let CSHPOSTR=BYPASS;
and writing a user exit or post-processing step for DETAIL is
probably the best route.
ISSUING MODULE(S):
CSHPOCOL.SCL
NOTES:
This method of obtaining HP OpenView string variables in IT Service Vision
will be replaced in a future release with a more efficient
automatic retrieval of string variable values at %CSPROCES time
(only one per host instead of one per record, so performance
will be much better).
MESSAGE TYPE:
WARNING
MESSAGE TEXT:
Use snmp get to obtain a string variable value.
EXPLANATION:
See help for message CPE1924.
SYSTEM ACTION:
IT Service Vision continues.
USER RESPONSE:
See help for message CPE1924.
ISSUING MODULE(S):
CSHPOCOL.SCL
NOTES:
See help for message CPE1924.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Invalid BY list.
EXPLANATION:
The BY list indicated in the message for the indicated table
has one of the following problems:
1. HOUR and/or SHIFT appear on the left of the
DATETIME variable in the BY list for the DETAIL level of the table.
2. At least one variable other than HOUR and/OR SHIFT appears
to the right of the DATETIME variable in the BY list for
the DETAIL level of the table.
This arrangement of BY list variables causes the
calculation of DURATION of the intervals in the data to
be incorrect.
SYSTEM ACTION:
%CSPROCES, %CWPROCES stops.
USER RESPONSE:
Correct BY list by ensuring that:
1. Neither HOUR nor SHIFT appear to the left of the
DATETIME variable in the BY list for the DETAIL level of the table.
2. No variables other than HOUR and/or SHIFT appear to
the right of the DATETIME variable in the BY list for
the DETAIL level of the table.
ISSUING MODULE(S):
CSPROCES.PROGRAM
CWPROCEW.PROGRAM
NOTES:
This is a temporary restriction in IT Service Vision. A future release
will allow unrestricted ordering of the BY variables.
See help for CPE1926.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Invalid BY list for HP OpenView and NetView data.
EXPLANATION:
The BY variable with the indicated INFORMAT in the indicated
BY list for the indicated table has one of the following
problems:
1. MACHINE is not the first BY variable in the list.
2. DATETIME does not appear in the BY list.
3. The INFORMAT specified in the IT Service Vision dictionary for
the indicated character BY variable is not $HEX. (for
varying length octet strings) or $HEXn. (for fixed
length octet strings, where "n" is the fixed length
of the string).
SYSTEM ACTION:
%CSPROCES, %CWPROCES stops.
USER RESPONSE:
Correct BY list by ensuring that the above rules are followed.
ISSUING MODULE(S):
CSHPOCOL.PROGRAM
NOTES:
Though users may freely alter the CLASS lists (for reduction
levels) in IT Service Vision, the BY list for the DETAIL level of the
tables is used to parse the instance identifier for HP OpenView and NetView
data and should not be altered.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Invalid length for varying length octet string encountered in
HP OpenView and Netview instance identifier.
EXPLANATION:
IT Service Vision encountered invalid data for the length of a
varying length octet string in the HP OpenView and NetView input data.
Valid lengths are numbers greater than or equal to zero.
SYSTEM ACTION:
%CSPROCES, %CWPROCES stops.
USER RESPONSE:
Examine HP OpenView and NetView data and correct the invalid string length.
Also ensure that IT Service Vision dictionary definitions for the BY
variables are correct and unaltered (see Help for message
CPE 1928 for more details).
ISSUING MODULE(S):
SAS DATA step generated by CSHPOCOL.PROGRAM
NOTES:
Though users may freely alter the CLASS lists (for reduction
levels) in IT Service Vision, the BY list for the DETAIL level of the
tables is used to parse the instance identifier for OpenView and NetView data and should
not be altered.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
The BY list for HP OpenView and NetView data does not match the format of the
instance identifier in the input data file name.
EXPLANATION:
IT Service Vision encountered an instance identifier that did not
match the BY variables defined for the table. Perhaps
BY variables have been incorrectly editted.
SYSTEM ACTION:
%CSPROCES or %CWPROCES stops.
USER RESPONSE:
Examine HP OpenView and NetView data and correct the invalid instance id.
Also ensure that IT Service Vision dictionary definitions for the BY
variables are correct and unaltered (see Help for message
CPE1928 and CPE1929 for more details).
ISSUING MODULE(S):
SAS DATA step generated by CSHPOCOL.PROGRAM
NOTES:
Though users may freely alter the CLASS lists (for reduction
levels) in IT Service Vision, the BY list for the DETAIL level of
tables is used to parse the instance identifier for OpenView and NetView data and should
not be altered.
MESSAGE TYPE:
WARNING
MESSAGE TEXT:
DURATION LT 30 seconds rounded to zero for metric _metric-name_
at datetime _MACHINE=_machine-name_.
EXPLANATION:
The indicated observation (MACHINE, DATETIME) was reported by
OpenView and NetView to have DURATION LT 30 seconds. This value will be rounded
down to zero by %CSPROCES or %CWPROCES (all DURATION's are rounded to a
minute boundary to account for timestamps in OpenView and NetView metrics in
one table being slightly different (a few seconds apart).
Rounding occurs when HP OpenView or NetView data collections for a group of
metrics in a single table are started individually rather than
with one "RESUME".
SYSTEM ACTION:
%CSPROCES or %CWPROCES rounds DURATION to zero and continues.
USER RESPONSE:
Assure you are not collecting OpenView and NetView in intervals of less than
a minute (intervals of at least 5 minutes are preferable).
Rounding of OpenView and NetView timestamps to whole minute boundarires will
make the timestamps of only a minute or two be significantly
affected by rounding error and may result in the
misrepresentation of the data. It is generally not necessary for accuracy
to collect data to be used for historical analysis at very
short intervals.
ISSUING MODULE(S):
SAS DATA step generated by CSHPOCOL.PROGRAM.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Invalid CHOICE for index variable _variable_ with
interpretation NETADDRESS in posistion _nn_ of
TABKEY=_table_key_ in table _tablenm_.
EXPLANATION:
The indicated index variable has a IT Service Vision interpretation of
NETADDRESS (MIB object type NetworkAddress) and thus must have
"1" as the first number in the dotted-decimal notation for the
network address (CHOICE 1 means IPADDRESS and is the only
choice defined at this time for MIB object type
NetworkAddress). The indicated Table Key (obtained from the
OpenView and NetView metric file name) does not have "1" in the indicated
position. For example, if the value of the variable is IP
address 149.173.192.12 and it is type NETADDRESS, it must
appear in the OpenView and NetView file name as "1.149.173.192.12".
SYSTEM ACTION:
%CSPROCES or %CWPROCES prints the message and stops.
USER RESPONSE:
Examine the file name of the indicated metric to assure it is
in the proper format (1 followed by an IP address). If it is
not, the IT Service Vision interpretation for the index variable should
not be NETADDRESS. If the value is a simple IP address, the
interpretation should be IPADRESS instead of NETADDRESS
(IPADDRESS consists solely of an IP address without the
leading 1).
ISSUING MODULE(S):
SAS DATA step generated by CSHPOCOL.PROGRAM
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
INTERPRET=D2RATE works for all %CSPROCES and %CWPROCES collectors.
Use INTERPRET=COUNT for variable _varnm_ in table _table_ for
collector _collector_.
EXPLANATION:
IT Service Vision does D2RATE (Delta To Rate) conversions for
all %CSPROCES and %CWPROCES. The closest supported interpretation to
D2RATE is COUNT, which retains the actual count value in
DETAIL (does not convert it to a rate) but will convert it to
a rate-per-second for reduction levels.
SYSTEM ACTION:
%CSPROCES or %CWPROCES prints this message and stops.
USER RESPONSE:
Change the dictionary definition of this variable to be
something other than D2RATE (perhaps COUNT), or change your
collector to gather another data type. Many collectors will
allow you to set the form of the data to a rate or a counter
(be sure to update the IT Service Vision variable dictionary definition
to match the type of the data being logged by the collector).
ISSUING MODULE(S):
CSPROCUT.SLC
Notes:
This error is invalid.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unrecognized value for SYSTEM in routine xxxx. Use OSYS or WIN.
EXPLANATION:
An unrecognized value for SYSTEM has been detected by IT Service
Vision.
SYSTEM ACTION:
%CSPROCES or %CWPROCES prints this message and stops.
USER RESPONSE:
Use only supported systems for IT Service Vision.
ISSUING MODULE(S):
CPSTARUT.SCL
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to do GET_ATTR_TABLE. Perhaps CSCBTBL not found.
EXPLANATION:
A call to SET_ATTR_TABLE was issued to establish the environment
for the CPxxxAPI modules. The call failed with the indicated
return code. Perhaps the CSCBTBL file was not properly installed
in your SAS system (or has been deleted).
SYSTEM ACTION:
%CSPROCES or %CWPROCES prints this message and stops.
USER RESPONSE:
See Installation Instructions for IT Service Vision for details
on installing the CSCBTBL file.
ISSUING MODULE(S):
CPSTARUT.SCL method GETPDBNM
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Error during sort of input OpenView and NetView data. SYSERR=##.
EXPLANATION:
An error occurred during the PROC SORT of input data from
collector OpenView and NetView. The SYSERR code indicated indicates the
specific error encountered (see SAS System documentation),
but this error is usually caused by running out of temporary
sort work space.
SYSTEM ACTION:
%CSPROCES or %CWPROCES prints this message and stops.
USER RESPONSE:
Increase the disk space available for SASWORK by pointing
the WORK SAS system option to a disk area with sufficient
space available.
ISSUING MODULE(S):
CSHPOCOL.SCL
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Daylight savings time expression is non-standard...
EXPLANATION:
The indicated Daylight Savings Time expression associated
with this PDB is not the standard expression.
SYSTEM ACTION:
%CSPROCES or %CWPROCES prints this message and continues.
USER RESPONSE:
If the daylight savings time expression associated with the PDB
is correct, no further action is required. If this is not
correct (perhaps because you created this PDB under an earlier
release of IT Service Vision or under IT Service Vision), follow the
instructions below to correct the PDB.
To examine the daylight savings time expression associated
with the active PDB, follow this path:
Main menu -> Manage PDBs -> Properties -> Time Zone
The standard expression (which establishes DST as
the period between the first Sunday in April and the last
Sunday in October at 2:00 a.m.) is:
DHMS( MDY( 4,
8-WEEKDAY(MDY(4,7,YEAR(DATEPART(DATETIME)))),
YEAR(DATEPART(DATETIME))),
3, 0, 0)
LT DATETIME LT
DHMS( MDY( 10, 32-WEEKDAY(MDY(10,31,YEAR(DATEPART(DATETIME)))),
YEAR(DATEPART(DATETIME))),
2, 0, 0)
To change your PDB to include the standard expression, submit
these statements at the SAS Program Editor window:
* Convert DSTime expression in a PDB to correct expression;
%CPSTART( pdb=..., mode=batch, access=write );
data dictlib.cppdbopt;
modify dictlib.cppdbopt;
if cpdstime^="" then do;
put "Was:" cpdstime;
cpdstime="DHMS(MDY(4,"
"8-WEEKDAY(MDY(4,7,"
"YEAR(DATEPART(DATETIME)))),"
"YEAR(DATEPART(DATETIME))),3,0,0)"
"LT DATETIME LT"
"DHMS(MDY(10,"
"32-WEEKDAY(MDY(10,31,"
"YEAR(DATEPART(DATETIME)))),"
"YEAR(DATEPART(DATETIME))),2,0,0)";
put "Is now:" cpdstime;
end;
run;
ISSUING MODULE(S):
CSSNMCOL.SCL
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Date range specification invalid. MINDATE=, MAXDATE= are
not valid date expressions or "NONE".
EXPLANATION:
The indicated values of MINDATE= and MAXDATE= are not
valid. The values for MINDATE= and MAXDATE= must be
either valid SAS DATA step date expressions or the
keywork NONE (which signifies that no date range limit
is to set). MINDATE= and MAXDATE= are specified
on the %CSPROCES and %CWPROCES macros and are by default
TODAY()-3650 to TODAY()+2 (10 years ago to 2 days in the
future). Dates in incoming data outside this range cause
CxPROCES to stop.
SYSTEM ACTION:
%CSPROCES or %CWPROCES prints this message and stops.
USER RESPONSE:
Examine the input data to assure that the indicated dates
are correct. If so, supply the MINDATE= or MAXDATE= parms
on the %CxPROCES macro to override the default values.
ISSUING MODULE(S):
CPPROCES.PROGRAM
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Date in input data exceeds allowable date value. Specify
MINDATE=/MAXDATE= on CxPROCES macro if this data should
be allowed.
EXPLANATION:
The indicated DATETIME value in the input data exceeds
the date range indicated by MINDATE=/MAXDATE= on the
%CxPROCES macro.
SYSTEM ACTION:
%CxPROCES prints this message and stops.
USER RESPONSE:
Examine the input data to assure that the indicated dates
are correct. If so, supply values for MINDATE= and/or
MAXDATE= on the %CxPROCES macro to override the default
values. Supply a value of NONE to suppress checking of
the date range altogether.
ISSUING MODULE(S):
CPPROCES.PROGRAM
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Only dates between _min_ and _max_ will be allowed from input.
EXPLANATION:
Only input data with DATETIME values in the indicated range
will be allowed into the PDB for this %CxPROCES run.
SYSTEM ACTION:
%CSPROCES prints this message and continues.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPPROCES.PROGRAM
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
IT Service Vision (r) Version cpver
EXPLANATION:
The current IT Service Vision version is displayed on the
SAS log. This indicates the portable version of IT Service Vision
and is not particular to any host system.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
This information should be available if you contact
SAS Institute technical support. You will need to know the version of
IT Service Vision you are running. See also CPE2003.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Site library physical-library-name access is <access>
server is <server-name>.
where <access> is READONLY or WRITE and <server-name> is the server
to be used (SAS/Share -- not Open Systems or Windows NT, only MVS).
EXPLANATION:
The IT Service Vision startup notes the name of the SAS data library
that contains site specific IT Service Vision options and default settings.
The type of access and the server name is also provided.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
IT Service Vision initialization in progress
EXPLANATION:
The IT Service Vision startup has begun.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPSTART.SAS
NOTES:
If this message does not appear, it is likely that the
%CPSTART macro could not be found. Or an older version
of the macro is being used. You should verify that
all steps of the installation have been completed
correctly.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
IT Service Vision not executable on cpsystem (not one of: opsysts)
EXPLANATION:
The IT Service Vision system will only run on some host computer systems
that the SAS System runs on.
SYSTEM ACTION:
IT Service Vision is not initialized.
USER RESPONSE:
Check the spelling of the value you used for SYSTEM= on the
%CPSTART macro or the IT Service Vision command. The value must be one of
the values in opsysts. Then execute the %CPSTART macro or the IT Service
Vision command again.
ISSUING MODULE(S):
CPSTART.SAS
NOTES:
If this message continues after having checked the response
above verify that all steps of the IT Service Vision installation have been
completed correctly.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
cpsystem data not supported by IT Service Vision (not one of: products).
EXPLANATION:
The IT Service Vision system will only process data on some host computer
systems that the SAS System runs on.
SYSTEM ACTION:
IT Service Vision is not initialized.
USER RESPONSE:
Check the spelling of the value you used for SYSTEM= on the
%CPSTART macro or the IT Service Vision command. The value must be one of
the values in products. Then execute the %CPSTART macro or the IT Service
Vision command again.
ISSUING MODULE(S):
CPSTART.SAS
NOTES:
If this message continues after having checked the response
above, verify that all steps of the IT Service Vision installation have been
completed correctly.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Allocation failed for file-spec pgmlib.
EXPLANATION:
The allocation (libname statement) for the PGMLIB library (where
most of the IT Service Vision software is located) failed.
SYSTEM ACTION:
IT Service Vision is not initialized.
USER RESPONSE:
Check the spelling of the value you used for ROOT= on the
%CPSTART macro or the IT Service Vision command. The value must be the
location of the SAS data library where you installed
the IT Service Vision software. Verify that all steps of the IT Service Vision
installation have been completed correctly.
ISSUING MODULE(S):
CPSTART.SAS
NOTES:
If this message continues after having checked the response
above, contact SAS Institute Technical Support.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
IT Service Vision ended due to error.
EXPLANATION:
The IT Service Vision system has had other errors and can not continue.
Any following IT Service Vision statements or macros in the same SAS
session will not operate correctly.
SYSTEM ACTION:
IT Service Vision is not initialized.
USER RESPONSE:
Check the user response for previous messages.
ISSUING MODULE(S):
CPSTART.SAS
NOTES:
If this message continues after having checked the response
for previous messages, contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
IT Service Vision already up or terminated abnormally.
Use INTERNAL=FORCE_RESTART to force restart.
EXPLANATION:
You tried to start the IT Service Vision system and it is already
started. Maybe you have the window minimized. Or possibly
the IT Service Vision task ended abnormally.
SYSTEM ACTION:
IT Service Vision initialization is halted,
USER RESPONSE:
Check to see if the IT Service Vision window is minimized. If so
select it. Otherwise confirm that IT Service Vision abnormally ended
and restart it submitting the following statement from the SAS
program editor:
%cpstart(INTERNAL=FORCE_RESTART) ;
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
If this message continues after having checked the response,
contact SAS Institute Technical Support.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Mode= mode invalid. MODE=NOMENU assumed.
EXPLANATION:
You specified an invalid mode when starting IT Service Vision.
SYSTEM ACTION:
IT Service Vision initialization assumes MODE=NOMENU and continues.
USER RESPONSE:
Check to see if the MODE= parameter is spelled correctly on
the %CPSTART macro or on the IT Service Vision command. Issue the macro or
command again if required.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Prompt= prompt invalid. PROMPT=NO assumed.
EXPLANATION:
You specified an invalid value for prompt when starting IT Service Vision.
SYSTEM ACTION:
IT Service Vision initialization assumes PROMPT=NO and continues.
USER RESPONSE:
Check to see if the PROMPT= parameter is one of YES or NO on
the %CPSTART macro or on the IT Service Vision command. Issue the macro or
command again if required.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
IT Service Vision (r) Software Level cplevel.
EXPLANATION:
The current IT Service Vision software level is displayed on the
SAS log. This indicates the host system level of IT Service Vision.
SYSTEM ACTION:
IT Service Vision initialization assumes PROMPT=NO and continues.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
This information should be available if you contact,
SAS Institute Technical Support. See also CPE1953.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to allocate SITELIB because no
default SITELIB specified at installation time.
To recover:
1. Restart IT Service Vision using SITELIB= to point to a
SITELIB library to which you have write access.
or
2. Ask the IT Service Vision administrator to establish a
default SITELIB as follows:
a. Create an empty SITELIB library to contain
site-specific customization for IT Service Vision.
b. Assure write-access to cprootpgmlib.
c. Run the following program:
LIBNAME PGMLIB 'cprootpgmlib';
DATA PGMLIB.CPSITE;
CPSITE='sitelib-just-created';
RUN;
d. Restart IT Service Vision to initialize the new SITELIB.
See IT Service Vision Installation Instructions for more info.
EXPLANATION:
IT Service Vision was unable to allocate the SITELIB library because no
default SITELIB library was specified at installation time.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Perform either of the following:
o Restart IT Service Vision using SITELIB= to point to a valid
SITELIB library to which you have write access.
Or
o Ask the IT Service Vision administrator to establish a
default SITELIB as follows:
a. Create an empty SAS data library to contain
site-specific customization (SITELIB) for IT Service Vision.
b. Assure write-access to files specified by the ROOT=
parameter of the %CPSTART macro.
c. Run the following program:
LIBNAME PGMLIB 'root-pgmlib-SAS-library' ;
DATA PGMLIB.CPSITE ;
CPSITE='new-sitelib-SAS-library-just-created' ;
RUN ;
d. Restart IT Service Vision to initialize the new SITELIB.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
See IT Service Vision Installation Instructions for more information.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to allocate SITELIB cpsite sysmsg.
EXPLANATION:
IT Service Vision was unable to allocate the SITELIB library specified
by cpsite because of a problem described by the message sysmsg.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Correct the problem explained in sysmsg, and submit the
%CPSTART macro or IT Service Vision command again.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
Check that you have at least read access to the library cpsite.
Also assure that the library cpsite is not locked by another task
or SAS user.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Copying default MESSAGE data set to SITELIB.
EXPLANATION:
IT Service Vision initialization must create a new MESSAGE data set in
the SITELIB library if one does not exist. This message
indicates that a new MESSAGE data set is being created.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
%CPSTART return code is rc.
EXPLANATION:
IT Service Vision initialization completed with return code.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Failure copying to SITELIB because sysmsg
EXPLANATION:
IT Service Vision initialization was copying members to the SITELIB
SAS data library from the PGMLIB data library and failed
to copy a member because of the reason described in sysmsg.
Refer to the previous CPE1882 message for the member being
copied.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Correct the conditions described in sysmsg, and submit the
%CPSTART macro or the IT Service Vision command again.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
SITELIB access not WRITE. Initialization impossible.
EXPLANATION:
IT Service Vision initialization failed to complete because write
access was not available for the SITELIB SAS data library.
Write access is required if a new SITELIB is specified or
if a member of SITELIB is being replaced with the default
information from the PGMLIB SAS data library.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Obtain write access to the SITELIB SAS data library and
submit the %CPSTART macro or the IT Service Vision command again.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
The physical name allocated to the SITELIB SAS data library
can be obtained from the SAS log; see message CPE2000.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Your search path includes #.
EXPLANATION:
The IT Service Vision system is mostly composed of SCL language
programs which reside in SAS catalog entries. The IT Service Vision
system normally loads its SCL programs from the catalog
named PGMLIB.CPEMAIN. However, if certain other catalogs
(see below) exist they will be searched for the SCL programs
to be run by IT Service Vision.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CPA001S.SCL
NOTES:
The catalog search order that IT Service Vision uses is:
PLAYPEN.CPEMAIN - if it exists
PGMLIB.CPEMAIN
SITELIB.CPEMAIN - if it exists
SASUSER.CPEMAIN - if it exists
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
"root" : No such directory, (rc).
EXPLANATION:
The IT Service Vision system could not start because it could not
locate the root software directory for IT Service Vision.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Check that the name root is correct. If it is, check that
the IT Service Vision install worked correctly. Then restart IT Service Vision
with the %CPSTART macro or the IT Service Vision command.
ISSUING MODULE(S):
CMSTART1.SAS
NOTES:
The return code rc is the code returned from the system
cd command.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Invalid type passed to CPVER.
EXPLANATION:
The IT Service Vision macro CPVER exists once IT Service Vision has initialized.
It has one parameter TYPE= which can be TYPE=SCL or TYPE=
If you use some other value for TYPE=, then this message
is printed in the SAS log.
SYSTEM ACTION:
The CPVER macro fails.
USER RESPONSE:
Check that the TYPE= parameter has the correct value.
ISSUING MODULE(S):
CPVER.SAS
NOTES:
The CPVER macro is not valid until IT Service Vision has initialized.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Root is now root.
EXPLANATION:
The location for the IT Service Vision software is displayed on the
SAS log. This simply confirms that the location does exist
and IT Service Vision will try to execute its code from that location.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
ISSUING MODULE(S):
CMSTART1.SAS
NOTES:
This message does not imply that the IT Service Vision software exists
at this location. It only means that the directory is valid.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Directory name must begin with /.
EXPLANATION:
The location for the IT Service Vision software is a directory. The
name must start with a / character.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Check that the name root is correct. If it is check that
the IT Service Vision install worked correctly. Then restart IT Service Vision
with the %CPSTART macro or the IT Service Vision command.
ISSUING MODULE(S):
CMSTART1.SAS
NOTES:
See also CPE1916.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Missing or invalid IT Service Vision high level qualifier.
EXPLANATION:
The location for the IT Service Vision software is called the high level
qualifier or HLQ. It is specified using the root parameter
on the %CPSTART macro or the IT Service Vision command. The message
indicates that the name specified is wrong.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Check that the name on the root parameter is correct. If it is
check that the IT Service Vision install worked correctly. Then restart
IT Service Vision with the %CPSTART macro or the IT Service Vision command.
ISSUING MODULE(S):
CMSTART1.SAS
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Too many attempts at high level qualifier.
EXPLANATION:
The location for the IT Service Vision software is called the high level
qualifier or HLQ. It is specified using the root parameter
on the %CPSTART macro or the IT Service Vision command. The message
indicates that the name specified is wrong and you have
had too many attempts at getting the name right.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Find out the correct high level qualifier from the person that
installed IT Service Vision. Then restart IT Service Vision with the %CPSTART
macro or the IT Service Vision command.
ISSUING MODULE(S):
CMSTART1.SAS
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Supply high level qualifier (ending with .) on %CPSTART macro.
EXPLANATION:
The location for the IT Service Vision software is called the high level
qualifier or HLQ. It is specified using the root parameter
on the %CPSTART macro or the IT Service Vision command. The message
indicates that the name specified is wrong.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Find out the correct high level qualifier from the person that
installed IT Service Vision. Then restart IT Service Vision with the %CPSTART
macro or the IT Service Vision command.
ISSUING MODULE(S):
CMSTART1.SAS
NOTES:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
Quitting CMSTART1.
EXPLANATION:
This message indicates that the macro %CMSTART1 found errors
while it was attempting to allocate the PGMLIB SAS data
library.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Fix the errors and then restart IT Service Vision with the %CPSTART
macro or the IT Service Vision command.
ISSUING MODULE(S):
CMSTART1.SAS
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Unable to cd to default working directory (#).
EXPLANATION:
This message indicates that the user's home environment could
not be accessed.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
The error is most likely caused by the UNIX system,
possably the network file system. After the system is
fixed, restart IT Service Vision.
ISSUING MODULE(S):
CMSTART1.SAS
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
IT Service Vision component comp stopped IT Service Vision initialization.
EXPLANATION:
A component (comp) of IT Service Vision called during initialization
could not complete its initialization. This in turn has
caused IT Service Vision initialization to fail.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
The component that caused initialization to fail will have
issued one or more messages to the SAS log. Respond to these messages,
and then restart IT Service Vision.
ISSUING MODULE(S):
CPSTARUT.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Version information could not be located, or has invalid
format. Check that IT Service Vision was installed correctly.
EXPLANATION:
The initialization of IT Service Vision reads the current version from
the PGMLIB.CPEMAIN catalog. Either the version could
not be located, or the format of the version was not correct.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Check that IT Service Vision was installed correctly.
Check that the entry CPVER.SOURCE exists in the
catalog PGMLIB.CPEMAIN.
If the entry does not exist or IT Service Vision install was not
done correctly, then reinstall IT Service Vision, or reload
the catalog PGMLIB.CPEMAIN from a backup. If the
problem persists contact SAS Institute Technical Support.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Catalog search path could not be established. Check catalog
CPEMAIN is readable in libraries: SASUSER, SITELIB, and PLAYPEN
if they exist.
EXPLANATION:
The module search order for IT Service Vision could not be created.
One of the catalogs (see notes below) may be damaged.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Use the CAT command to check that catalogs are not damaged
and can be read. Then re-start IT Service Vision with the %CPSTART macro
or the IT Service Vision command.
If the problem persists, contact SAS Institute Technical Support.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
The catalog search order that IT Service Vision uses is:
PLAYPEN.CPEMAIN - if it exists
PGMLIB.CPEMAIN
SITELIB.CPEMAIN - if it exists
SASUSER.CPEMAIN - if it exists
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
library version data could not be saved.
EXPLANATION:
IT Service Vision initialization failed to complete because write
access was not available for the library SAS data library,
or some other error made it impossible to write the new
version data to the library SAS data library.
This happens when one or more components of IT Service Vision attempt
to convert data from the format used in an older version
to the format used by a newer version.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Obtain write access to the library SAS data library and
submit the %CPSTART macro or the IT Service Vision command again.
ISSUING MODULE(S):
CPSTARUT.SCL
NOTES:
The library SAS data library can be one of:
o SASUSER
o SITELIB
o DICTLIB
To allocate these libraries respectively, do the following:
o SASUSER: This library should be allocated with write access
by the SAS system. Check that you have write access
to it, your security system may be refusing authorization.
There might be an I/O error or an insufficient disk space
condition. The following statements submitted from the
SAS program editor can help you test if you can write
to your SASUSER library:
data sasuser.a ; run ;
You should get a message like:
NOTE: The data set SASUSER.A has 1 observations and 0 variables.
as a result. Note, if you have a dataset called SASUSER.A
you should choose some other member name instead of A.
o SITELIB: The %cpstart() macro must specify the
sitelib= parameter:
%cpstart(...,sitelib=your-site-library-physical-name,...);
o DICTLIB: The %cpstart() macro must specify either the
disp= parameter on some host systems:
%cpstart(...,pdb=your-PDB-physical-prefix-name,disp=OLD,...);
or on some host systems the access= parameter:
%cpstart(...,pdb=your-PDB-physical-prefix-name,access=WRITE,...);
MESSAGE TYPE:
(none)
MESSAGE TEXT:
A table of IT Service Vision component version information.
EXPLANATION:
The table is displayed if IT Service Vision is started with VERREP=YES
specified.
SYSTEM ACTION:
None.
USER RESPONSE:
The table can be used by SAS Institute Technical Support to find
problems related to version upgrading.
ISSUING MODULE(S):
CPSTARUT.SCL
NOTES:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
The following is data version info. for all IT Service Vision components.
EXPLANATION:
This message precedes a table of data version information for
each component of IT Service Vision source .The table is displayed if IT Service Vision
is started with VERREP=YES specified.
SYSTEM ACTION:
None.
USER RESPONSE:
The table can be used by SAS Institute technical support to find
problems related to version upgrading.
ISSUING MODULE(S):
CPSTARUT.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Component data version info. not available.
EXPLANATION:
One of the following catalog entries could not be read.
SASUSER.CPVER.CPVERUSR.SLIST
SITELIB.CPVER.CPVERSIT.SLIST
DICTLIB.CPVER.CPVERDIC.SLIST
The entry may be damaged, or locked by another user.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Make sure that no other users are using the entries and
restart IT Service Vision with the IT Service Vision command or CPSTART macro,
using the same parameters as you did when the error occurred.
If the problem persists, start IT Service Vision with the extra option
INTERNAL=DEBUG and keep the resulting SAS log output. Then
call SAS Institute Technical Support.
ISSUING MODULE(S):
CPSTARUT.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Invalid convert parameter parm.
EXPLANATION:
The CONVERT= parameter of CPSTART was specified with an
invalid parameter parm.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Make sure that the CONVERT= parameter has the correct format.
CONVERT=NO
CONVERT=YES
CONVERT=REPAIR lib comp to-ver
Then start IT Service Vision again.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Failed to add version marker to SASUSER library.
EXPLANATION:
The IT Service Vision system was attempting to add version indicator
information to your SASUSER library. This failed.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Make sure that you have update access to your SASUSER library.
Then start IT Service Vision again.
If the problem persists start IT Service Vision with the extra option
INTERNAL=DEBUG and keep the resulting SAS log output. Then
call SAS Institute technical support.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
Repair of version info failed, return code is rc, Assure WRITE
access is available to library lib and component name comp is
valid.
EXPLANATION:
The IT Service Vision system was attempting a repair operation on library
lib for component comp. The return code rc indicates the specific
problem:
1 Library SASUSER bad component name specified.
2 Library SASUSER save failed.
3 Library SITELIB bad component name specified.
4 Library SITELIB save failed.
5 Library DICTLIB bad component name specified.
6 Library DICTLIB save failed.
7 Library _ALL_ bad component name specified.
8 Library _ALL_ save failed to library SASUSER.
9 Library _ALL_ save failed to library SITELIB.
10 Library _ALL_ save failed to library DICTLIB.
11 Invalid library name specified.
12 Load failed on library SASUSER.
13 Load failed on library SITELIB.
14 Load failed on library DICTLIB.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Assure WRITE access is available to library lib and component
name comp is valid. Then start IT Service Vision again.
If the problem persists, start IT Service Vision with the extra option
INTERNAL=DEBUG and keep the resulting SAS log output. Then
call SAS Institute Technical Support.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
SASUSER library not available. Interactive IT Service Vision can not be
used.
EXPLANATION:
An attempt to start Interactive IT Service Vision failed because the SAS
data library SASUSER was not available.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Allocate the SASUSER library and re-start IT Service Vision.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
NOTE
MESSAGE TEXT:
The repair for library lib component comp new version ver
completed with no errors. Restart IT Service Vision to enable components
to initialize based on the updated version.
EXPLANATION:
A component or components data version indicator has been
changed by the CONVERT=REPAIR parameter of the %CPSTART macro.
SYSTEM ACTION:
IT Service Vision initialization completes normally.
USER RESPONSE:
Even though the IT Service Vision system completes its initialization, it
should be re-started to allow IT Service Vision components to initialize
based on the updated version.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
The IT Service Vision message data set PGMLIB.MESSAGE could not be
opened.
EXPLANATION:
The IT Service Vision system needs to open the message data set during
IT Service Vision initialization. The data set failed to open.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Check that the SAS data set PGMLIB.MESSAGE is available. Use
the SAS command: VAR PGMLIB.MESSAGE to check if the data set
exists. If the VAR command displays a window containing
variable information, then end the VAR window and start
IT Service Vision again. Otherwise check that IT Service Vision has been
installed correctly, and that your security system is
allowing you access to the data set.
If the problem persists, start IT Service Vision with the extra option
INTERNAL=DEBUG and keep the resulting SAS log output. Then
call SAS Institute Technical Support.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
ERROR
MESSAGE TEXT:
The dictionary for PDB pdb could not be opened.
EXPLANATION:
The IT Service Vision system could not open the dictionary for
the currently active pdb.
SYSTEM ACTION:
IT Service Vision initialization halts.
USER RESPONSE:
Assure that at least read access is available to the pdb,
including all the host system parts of the PDB.
If the problem persists, start IT Service Vision with the extra option
INTERNAL=DEBUG and keep the resulting SAS log output. Then
call SAS Institute Technical Support.
ISSUING MODULE(S):
CPSTART.SCL
NOTES:
None.
MESSAGE TYPE:
WARNING
MESSAGE TEXT:
SITELIB access of WRITE or OLD requested, but not granted by your
operating system. SITELIB behavior will revert to READONLY.
EXPLANATION:
If you requested update access to the SITELIB library, a test is
done to ensure that this is available. This warning message is
produced if it is not. All subsequent SITELIB access will be as
if you requested read access. This is most likely (but not
exclusively) due to RACF or ACF2 authorities under MVS, or
permission rights under UNIX or Windows NT or OS/2.
SYSTEM ACTION:
None.
USER RESPONSE:
None.
The PDB has not been allocated with a disposition of OLD. Code disp=old on
the %cpstart macro to indicated that you want to write into your pdb.
You have not added any tables to this dictionary and none have been
specified in the %CMPROCES macro. You can add tables using the interactive
interface, the DDUTL utility or by coding a list of tables as the second
positional parameter to the %CMPROCES macro.
The dictionary search was looking for tables that need to have the views
rebuilt and the search failed. There are undetermined problems in your
dictionary. Call SAS Institute Technical Support and give them the exact message received.
You selected the ASUM70PR table and the TYPE70PR tables is used in building
this table, but the TYPE70PR tables was not found in your supplied data
dictionary. Check explore supplied tables to verify its existence.
A search for underlying tables for XRMFINT table is being done and these
tables are not correctly flagged in the dictionary. A workaround is to
select all those tables to be included in your PDB.
A dictionary search was being done for tables that are used in building the
JOBS, PRINT and STEPS tables and they were not correctly indicated in the
dictionary. A workaround for this would be to select all the tables that
are needed to build this table.
This error occurs when the dictionary is searching for a list of
variables for the indicated table that are not kept in the dictionary.
These variables are not included in the WORK. table being built. This
is a performance enhancement for large tables. It is triggered by the
inclusion of an _K macro name in the format used by IT Service Vision to indicate
which MXG macros to include. It also required a change to the IMAC...
member to become effective.
The source for this format is in PGMLIB.CPEMAIN.CMMXGLX.SOURCE.
To correct a problem in the format, copy the source into the SAS
program editor, correct the error and run the code to rebuild the
format in PGMLIB.CPFMTS.
A severe error occurred during process and process is unable to continue.
Information will be printed in the log that will help you or SAS Institute
Technical Support diagnose the problem. Look in the log for a message prior
to this one that indicates the source of the problem.
A return code greater than 4 was received from the %cpstart macro. Errors
during start-up make it impossible for process to continue. Look for a
message from the cpstart macro, fix the problem and rerun the process.
The parameter indicated has an invalid value. The invalid value
is shown. Because the parameter does not have a valid value, the
indicated operation was aborted.