Displaying Alert Notifications

Issue: An expected alert notification has not been received.
Resolution:
There are many factors that can affect alert notifications. For example, system administrators for SAS Visual Analytics can set a property for how frequently the system checks to see whether the alert condition has been met. And, alert notifications are not sent if a server is down.
The timing of when alert notifications are sent can vary depending on when the alert condition is met. For example, suppose that you specify that alert notifications are sent every five days. The alert condition is met for the first time at 10:00am on September 2. After that, the system continues to check for the alert condition based on the hour or minute value that you specified for the Query the system every field. Because the frequency is set to five days, no alert notifications will be sent between 10:01am on September 2 and 9:59am on September 7. This is the case, no matter how many times the alert condition is met during that timeframe. At 10:00am on September 7, if the alert condition is met, then another alert notification is sent, and the five-day countdown starts again. On the other hand, if the alert condition has not been met at 10:00am on September 7, then no alert notification is sent. However, now that five days have passed, an alert notification is sent as soon as the alert condition is met again. Suppose that an alert notification is sent at 2:00pm on September 10. After the alert notification is sent, the five-day countdown starts again, and the earliest the next alert notification can be sent is 2:00pm on September 15. If you modify the notification frequency, then the notification history is reset.
You might not receive an alert notification as soon as the alert condition is met because of the hour or minute value that is set in the Query the system every field in the designer. For example, suppose that you set the value in the Query the system every field to 1 day. If the alert condition is met one hour after the system check is done, then it will be another 23 hours before the system checks for the alert condition again and sends an alert notification.
Contact your system administrator for additional assistance.
Last updated: January 8, 2019