How to Refresh the Cache for ITRM Report Center Reports

ITRM Report Center maintains an internal index or cache of the SAS IT Resource Management reports that are stored in the SAS Content Server. Refreshing the cache might resolve issues with reports not appearing in ITRM Report Center. For example, if you remove reports manually from the SAS Content Server, you need to refresh the cache.
Note: Refreshing the cache might cause a temporary disruption to users who are signed in.
CAUTION:
ITRM administrators are the only users who can refresh the cache.
Refreshing the cache affects everyone using ITRM Report Center. Make sure that this command is invoked when users are not signed in to ITRM Report Center.
You can refresh the cache for ITRM Report Center reports in either of these two ways:
  • Sign in to ITRM Report Center as an administrator. In the Administration workspace, click Refresh Cache. (This action refreshes the cache for only one location.)
  • Restart the ITRM Report Center service. (This action refreshes the cache for all locations.)
Note: For more information, see the chapter about administering the SAS Content Server in the SAS 9.4 Intelligence Platform: Middle-Tier Administration Guide.