Technical Support

If you need assistance with the software, we ask that only the on-site SAS support personnel call our Technical Support Division. For U.S. and Canadian customers, support is provided from our corporate headquarters in Cary, North Carolina. You can call (919) 677‐8008, Monday through Friday. Customers outside of the U.S. can obtain local‐language technical support through the local office in their countries. Customers in these locations should contact their local office for specific support hours. See http://support.sas.com/techsup/contact/index.html for contact information for local offices.

Before calling, you might want to explore the SAS Institute Technical Support Web site at http://support.sas.com/techsup/. The Technical Support Web site offers a Knowledge Base, FAQs, Technical Support Documents and more that can answer your questions. This Web site also provides a mechanism for reporting problems.