Troubleshooting Information Maps Problems :: SAS(R) IT Resource Management 3.21: Administrator's Guide, Second Edition

Information Map Does Not Appear in the IT Data Mart Folder

Problem: After successful execution of an Information Map transformation, the resulting information map is not displayed in the IT Data Mart folder.

Solution: To view the results of a successful execution of an Information Map transformation, you must explicitly refresh the current tree or work area. To do so, right-click somewhere in the tree. From the drop-down menu, click Refresh.

Lengthy Processing Time

Problem: Information maps take quite a bit of time to process.

Solution: To save processing time, you might want to delete any Information Map transformations for information maps that will not be used. You might also save processing time by deleting filters that are not useful.

Error Opening or Accessing Data from Information Maps

Problem: An error occurs when opening or accessing data from information maps when using SAS Enterprise Guide, SAS Web Report Studio, or SAS Information Delivery Portal.

Solution: To determine whether you have Read access restrictions that prevent you from accessing the data, perform the following steps:

Open SAS Information Map Studio. Navigate to the information map that experienced the error.
From the Resources panel, select items from the information map that you want to verify and add them to the Selected Resources panel. Verify that the columns of the selected table are displayed correctly in the Information Map Contents panel.
Select ToolsRun a Test Query..
Click Run Test.

If you see any errors or warnings during the preceding steps, verify that you have Read privileges and Read metadata privileges. Otherwise, contact your data administrator.

Errors Running Information Map Transformations

Problem: An error occurs when running the Information Map job and information maps are not created.

Solution: Information Map transformations use PROC INFOMAPS, which requires specific authorization settings. Review the following list of authorization requirements and recommended configurations to ensure that your settings are configured correctly:

Your user logon ID and password must be stored in metadata, using the SAS Management Console.

Note: At run time, PROC INFOMAPS authenticates to the metadata server using the one-time password technique documented for SAS 9.2 and later. This means that the user submitting the code (whether interactively or in batch) should have a User object defined in metadata and a Login object defined for each authentication domain, with the correct user ID and password for each. In SAS Management Console, the User Manager can be used to create and modify Users. For each User object, the Logins can be created or modified on the Accounts tab of the User dialog box. For more information, see the “Security Overview” chapter in the SAS Intelligence Platform: Overview.
You must have access to the physical files and directories. (PROC INFOMAPS does not validate the table at run time.)
You must have read authorization to the physical tables.
You cannot have multiple SAS libraries with the same metadata name.
Your default ACT on SAS Foundation must be set according to the configurations that are detailed in the installation guide for your operating environment.

Note: You can submit jobs if you are logged on as an administrative user. However, this is not recommended.

Information Job Fails

If you change the name of the source aggregation table or the name of a column in that table, you must manually change the associated filter expressions for the information map. You can then redeploy and rerun the job.