Web Troubleshooting
|
Symptom |
Cause |
Remedy |
|
Can't access the HTML file. |
Incorrect URL. |
Check the URL in the browser. |
|
Network access denied. |
Check operating environment permissions for the HTML
file. |
|
|
Check firewall access permissions for Internet clients. |
|
Browser can't display the file. |
Browser or Java plug--in may not meet requirements. |
Check the requirements. See What does your audience need to view the presentation?. |
|
ActiveX control may not have been installed or may be
out of date. |
Install the ActiveX control manually (see Manually Installing the SAS/GRAPH ActiveX Control). Consider updating
the presentation to prompt users to install the control (see Configuring an Existing ActiveX Presentation to Prompt Users to Install the SAS/GRAPH ActiveX Control). |
|
User attempting to run the ActiveX control in a browser
other than Internet Explorer. |
Switch to the required version of the Internet Explorer
Web browser. |
|
User has not been authenticated for that browser and
that Web page. |
Check to see if authentication is needed, and then authenticate.
See Connecting to Web Servers that Require Authentication. |
|
Browser doesn't recognize the file as HTML. |
Ensure that the type of the HTML file is correctly specified. |
|
|
Ensure that the DOCTYPE and MIME tags are correctly
formatted. |
|
Browser permissions too restrictive. |
Check browser permissions. See Checking Browser Permissions. |
|
Browser displays blank page. |
Browser cannot access the referenced image file. |
If not running an applet or control, check
the image file at the location specified in the HTML file. |
|
Browser cannot run the applet or control. |
For Java, ensure that the HTML file is correctly referencing
the Java plug-in and SAS Java archive. See Specifying the Location of Control and Applet Files (CODEBASE= and ARCHIVE= Options). |
|
|
Check browser permissions for running Java scripts.
See Checking Browser Permissions. |
|
|
In the UNIX operating environment, remove any CLASSPATH
environment variables. See Removing CLASSPATH Environment Variables. |
|
|
Open the browser's Java Console and trace the source
of the error. |
|
Browser displays popup message Error: Not enough virtual memory to produce plot. |
Client RAM is insufficient for rendering. |
Generate a new graph using a smaller data set or a simpler
graph. If using PROC GMAP, consider using PROC GREDUCE. |
|
Graph is not rendering as specified by the ODS graph
style. |
A style attribute may not be enabled for your ODS destination. |
Ensure that the attribute is enabled for your ODS destination.
For example, the URL attribute is not enabled for the PS destination. Refer
to the table of style attributes for the STYLE statement of the TEMPLATE procedure
in
SAS Output Delivery System: User's Guide. |
|
A style attribute may be overridden by a global option,
global statement option, procedure option, or statement option. |
Specify the minimum options needed for your graph, for
example:goptions reset=all device=activex;
|
|
In ActiveX, the user gets the message There is a pending reboot for this machine... |
-
Virus-scanning software may be interfering with
the installation of the control.
-
Other instances of the control might be running.
|
-
Turn off any virus-scanning software before installing
the control.
-
Be sure to close all instances of Internet Explorer
before installing the control.
|
|
Text font is incorrect. |
Java font is defined differently. |
Change browser fonts or change the SAS/GRAPH program.
See Correcting Text Fonts. |
|
Text in browser shows incorrect characters. |
Browser misinterpreting special characters. |
Replace special characters with character entities.
See Using HTML Character Entities. |
|
Graph in browser differs from graph in SAS. |
A graphics option or global statement may be unsupported
or partially supported for that applet or control. See also Resolving Differences Between Graphs Generated with Different Technologies. |
Refer to the descriptions for the options you are using
and to Summary of ActiveX and Java Support for information on whether a statement or option is supported. |
|
A default value in the applet or control is overriding
a default option value. |
Specify a value for the option rather than relying on
the default. See Resolving Differences Between Graphs Generated with Different Technologies. |
|
GPLOT lines drawn in reverse order on the client. |
This change was made intentionally to maintain the integrity
of plots drawn with the AREAS= option. |
|
In ActiveX, black-and-white image is not displayed |
ActiveX does not enable 8-bit grayscales images. |
Convert the image to 24-bit monochrome. |
|
Graph loses attributes after graph type is changed in
the Web browser. |
Some attribute loss is inherent in graph type changes. |
Select the Refresh button in the Web browser to restore
the original graph. |
|
Changes made through the Data Options dialog cause the
graph to revert to its original view. |
The graph discards subsetting information if you make
changes through the Data Options dialog. |
Make any changes needed through the Data Options dialog
before subsetting the graph. |
