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Individuals - Book Sales Customer Service

Contact Information SAS Institute Inc.
SAS Book Sales
SAS Campus Drive
Cary, NC 27513
Phone: 1-800-727-0025 or 1-919-531-9400
(8:00 a.m. - 5:00 p.m., Eastern time)
Fax: 1-919-677-4444
Email: sasbook@sas.com
Web: www.sas.com/store/books

Returns: eBooks Once purchased, an eBook is not returnable.

Returns: Print Books Print books may be returned within 90 days of original purchase. Please see below for details.

Returns We accept returns for up to 90 days after your invoice date provided items are received in resalable condition.

We do not issue return numbers or require an authorized return label to be issued.

We request that the original invoice number be listed on the return packing list for each title returned along with the reason for return.

  • Items may be returned within 90 days of the invoice date. Returns will not be accepted after 90 days from the invoice date.
  • Returns for books are accepted for credit if items are returned in a sturdy carton and received in saleable condition.
  • We do not give credit for shipping costs.
  • It could take up to 2-3 weeks for the refund to take place.

Send returns to:
SAS Institute Inc.
Returns Department
100 SAS Campus Dr.
Bldg. LX
Cary, NC 27513

For questions or concerns please contact SAS Books as soon as possible via phone 1-800-727-3228 or email at sasbook@sas.com.


Duplicate Orders In the event that duplicate orders are submitted by customer via phone or mail or a combination thereof, please contact SAS Books within 24 hours at sasbook@sas.com. After 24 hours, duplicate orders will be subject to the SAS Books Return Policy.

Damages or Shortages A report of damage(s) or shortage(s) must be received in our office within 30 days of the invoice date so that a claim can be filed, items reshipped, or a credit memo issued. We are not responsible for damage(s) or shortage(s) reported after 30 days of the shipping date.

Please let us know if you want:

  • The items reshipped free of charge. We do not re-invoice.
  • The credit applied directly to the original invoice.

  • If the original invoice was paid by credit card, credit will be issued to that credit card account. A Credit Memo is not mailed.
  • A credit memo will be issued for all invoices not paid by credit card. The credit memo will be mailed to the billing address and will be held on the account for use in the future. The credit will be held for a maximum of one year.
  • Allow 30 days for credit to be issued from the date SAS received your return.

The conditions and discounts listed here are valid for SAS Institute Inc. in the U.S. and Canada only.